How much will my shipping cost? Shipping for each auction is different. Many of our auctions use the eBay shipping calculator found at the bottom of most auctions. All other concerns, please ask prior to bidding.
Do you ship to Canada? Yes, we ship to Canada Via UPS.
What carrier do you ship with? We ship using UPS only. If you require expedited shipping please let us know and we will be happy to make arrangements.
Do you Combine Shipping on Multiple Auctions? Yes, We do combine shipping on all auctions which qualify. Basically, Any items that can easily fit into the same package and are shipping from the same location. If you are concerned about combined shipping on a specific item please be sure to ask us first!
What are your office hours? 9:00 AM to 5:00 PM Pacific Time (PST) Monday - Friday.
I live in Las Vegas can I pick up my order directly? You may pick your order up by appointment only. Please contact us 48 hours before you plan on picking up your order. Every order that is picked up will have a pickup/handling fee for EACH item that you won. If you are paying cash please have the exact amount ready or bring your credit card with you. All pick ups will be charged 7.5% Tax, unless you can provide a copy of your tax resale exemption certificate.
What is surplus? Some of our auctions refer to "surplus" or "new old stock". These terms indicate that the item in question is indeed new but has probably been sitting around on a shelf collecting dust for sometime. All items are inspected before they leave and are otherwise new unless stated in the auction.
I have an urgent question, how long will it take for you to get back to me? Allow at least 48 business hours for us to respond to you. We receive a very high volume of email and it takes some time to get to them all. We respond to all email as soon as possible and appreciate your patience.
Can I pay with an E-Check? We will accept E-Checks, however your shipment will not leave our warehouse until the payment has been cleared.
Do you provide tracking numbers? Yes, you will receive an email within 48 hours of shipment with detailed tracking information.
|