Please call 301-668-0837 or email (enkorekids@enkorekids.com) before returning any item. S&H cannot be refunded & new items need to be in new condition (unopened). Items damaged/lost in transit are covered by insurance so a claim will be filed for you. Items that were picked up are subject to a restocking fee of 10% to help defray eBay fees. The best thing is to ensure the item meets your needs before bidding so please feel free to ask questions! |