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PLEASE CHECK OUT OUR NEW TERMS!!
About Us:
The seller is “TAGeX” or TAGeX Surplus, a division of The Advantage Group Enterprise, Inc (TAG), a Maryland Corporation.
TAG is the global leader in managing and remanufacturing food-service equipment.
Contact Info and Client Service:
The TAGeX Client Service Team is happy to answer any auction related questions. Our client service hours are Monday – Friday, 8 am to 5 pm EST. You may reach us by any of the following means:
- Through eBay’s “Ask Seller a Question”
- Via email: ebaysupport@theadvantagegroup.com
- Via phone: 800-572-4480
Item Condition:
TAGeX sells both New and Used Equipment. For used equipment, TAGeX uses three (3) classifications to describe the condition of each unit for sale. Those classifications are as follows:
- As-Is: Item has not been tested by our staff; no work has or will be done to the unit. These items carry no warranties or guarantees whatsoever.
- Cleaned and Tested: Item is tested for functionality and lightly cleaned. Any items sold under this condition can be expected to be free of external dirt and grease, and in good working order.
- Remanufactured: Item has been broken down and thoroughly cleaned by trained technicians. Damaged components are replaced; proactive replacements are made to any parts subject to regular wear. Remanufactured items carry a limited, 90-day, parts-only warranty.
Any equipment sold “As-Is” or simply “Used” is sold 'AS IS / WHERE IS' and 'WITH ALL FAULTS'. We do not guarantee any used equipment will be received in working condition.
Generally speaking, food-service establishments are notorious for grease. Some, but not all equipment is cleaned by use of pressure washing and/or other methods. TAG does not fully disassemble equipment, and some residual grease and dirt may be present. Despite our best efforts, no guarantee is made that the equipment you receive will arrive in “clean as new” condition.
*SPECIAL NOTE REGARDING REFRIGERATION EQUIPMENT: As solder ages, it becomes brittle. Solder holds refrigeration lines together. When older refrigeration is shipped on a truck, it usually bounces quite a bit. The bouncing and vibrations can cause the brittle solder to allow a refrigerant leak. A repair and recharging of the refrigerant system usually is significantly less than $100.00. Refrigerant costs technicians about $6.00 per pound. Almost all of the refrigeration systems we sell over the Internet hold less than one pound of refrigerant.
Shipping:
Before bidding on any of our items, please reference our shipping calculator for a shipping quote. TAG will only arrange shipments within the 48 contiguous United States. If you have any questions with the quote given, please contact our client service team.
All items ship from TAG’s commercial warehouse in Romulus, NY, USA. TAG is happy to arrange transport through the following means:
UPS Shipments
For tracking purposes, TAG only uses UPS Ground for common shipping purposes. We can provide tracking information upon shipment of your order. We will only send items via UPS on TAG’s account. We will not send items via UPS on another account.
Freight Shipments
TAG uses an outside, third party for all freight shipping services. Our shipping quotes are for dock-to-dock shipment only and do not include unload or delivery services.
Clients are also welcome to arrange their own transport of most items. Our hours are Monday – Friday, 8 am to 4 pm, EST. Please note that smaller orders capable of shipping with UPS must be shipped that way and are not available for pickup. Clients have the following options:
Client Pickup
Clients are welcome to pick up their freight size orders from our Romulus, NY location. We require payment 3 days in advance, and an appointment be scheduled no less than 48 hours in advance for all pickups. Clients who arrive at our facility without an appointment will be turned away. Customers must load their own purchases-TAG staff is not able to assist in loading. REMEMBER-Items must be picked up within 12 working days.
Client Arranged Freight
Clients are welcome to coordinate their own freight shipment of their order. The item will be strapped and secured on a standard (48x40”) wood pallet. Buyer must provide TAG with a dated Bill of Lading no less than 72 hours in advance of pickup.
Shipping Disclaimers:
All items will incur a handling cost. Our fee is $2.95 if under 80 lbs and $4.95 if over 80 lbs. For larger items, additional fees may apply.
- All equipment is sold FOB from our dock. TAGeX accepts no responsibility for the condition of the item once it has left our warehouse.
- Please note: TAG does not currently provide international transport services. Any orders shipped to a destination other than the lower 48 states will need to be coordinated by the buyer.
- All freight shipments arranged by TAG are for dock to dock service only.
- Freight shipments will be delivered on a tractor trailer truck. These cannot be “dropped off” like a UPS shipment; someone must be available to unload. Buyer must provide a phone number so the shipper can schedule your delivery.
- If picking up, securing the load is the sole responsibility of the buyer. TAG assumes no liability or responsibility for damages that are a result of improper or inadequate securing.
- It is the buyer’s responsibility to inspect item for product shortage or damage immediately upon receipt. Buyer should open item at time of delivery and note any damage on the bill of lading prior to the driver leaving your facility.
- If shipping damage occurs, it is the sole responsibility of the buyer to file a claim with the carrier. Please note that these claims often take up to 120 days to resolve.
Payment/Checkout:
If you are the winning bidder, we expect you to follow through with your end of the transaction. All questions and concerns need to be discussed before placing a bid. This includes knowing shipping and handling fees as well as product specifics. Do not hesitate to call our Client Support Team at 800-572-4480 or by email at ebaysupport(AT)theadvantagegroup(DOT)com.
TAGeX requires payment in advance through the use of our secure checkout system for all auctions won. Our checkout system accepts payment in the following form:
- PayPal
- Visa, Mastercard or Discover
- We DO NOT ACCEPT checks, cash or money orders as payment.
By law, TAGeX must collect 8% New York State sales tax for New York State Residents, or for any orders being picked up. To have sales tax waived, buyer must present a valid “Re-Sale Certificate” or other official Tax-Free documentation. TAGeX cannot refund Sales Tax once it has been collected.
- We request payment be received within 7 days from the close of auction.
- Our automated system will email the winner when the auction closes with total charges.
- If the item is not paid for in 4 days, a second notice is automatically emailed. After 10 days, we send a final notice reminding the client that we have not received payment. After 17 days, the item will automatically be cancelled, relisted and a request will sent to eBay for reimbursement of listing fees incurred.
- Typically our orders ship in 5-10 business days once payment has cleared. We do not guarantee shipping times.
- If you have any questions, please contact our client support team.
Auction Terms:
- All sales are final. There are no returns, refunds or cancellations.
- We sincerely make every effort to maintain happy clients and will promptly pursue any concerns to mutual satisfaction.
- It is assumed that all items are sold “As Is” unless otherwise stated in the auction.
- TAGeX attempts to represent all items as accurately as possible, however we make no guarantees that the information is accurate or complete.
- Any questions regarding item specifics, shipping costs or payment must be asked BEFORE the close of the auction. TAG is not responsible for misinterpretation of our description.
- We are not a public warehouse. TAG requires that all items be picked up within 12 working days. Any items not picked up in that time are subject to resale without refund.
- If a shipment is refused without prior agreement, the client will be responsible for the cost of shipping both ways, as well as a 25% restocking fee. No exceptions will be made.
- If a buyer believes there is a misrepresentation regarding the item or its condition, the buyer must relay to the seller why they believe there to be a misrepresentation. TAGeX will review the facts and make a decision regarding the alleged misrepresentation. If TAGeX agrees there is a misrepresentation, a refund of the auction-close price will be issued upon return to our facility; freight will be paid by the buyer. TAGeX does not refund packing or shipping charges.
- Any concerns must be submitted to TAGeX in writing within 15 days of receipt of the item, or 45 days from the end of the auction, whichever comes first.
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