7 days after the buyer receives it | E-bay return policy . . .
Most(please note) of our products are backed by a returns guarantee and fall under our 7 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable: Repeat Never !!!!!
• Special Order Items - including all Mascots, Collectors one of a kind piece
• Props and large items that require special delivery
• Partial Party Kits (some used some not)
• Any item this smells of odor such as smoke, perfume, ect.
• Any item that has been worn, used or altered
• Wholesale blowout items
Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than four of one item is ordered and returned. If a pre-sale item is canceled, a 10% fee is charged for cancelation unless the item can’t be delivered.
There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:
• Undergarments, socks and stockings and gloves
• Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
• CD's and DVD's
• Wigs, beards, facial hair or any other artificial hair
• Prosthetics, fangs or any other fake teeth
• Cosmetics
• Party Supplies
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction. Remember this is at your expense.
How to back the item(s) I want to return?
Please read through our return policy(see exceptions above) to make sure your item is eligible for a refund. If not sure write us immediately sirwgr@memomine.com)Be sure to include a traceable number for the item. All returned items require an Authorization Number) that will include your item number, order number, whatever the case. It must be accessed within 7 days of the delivery date. To receive your approval and initiate a return, simply check your packing slip or go online to e-bay, Amazon, or web site that you purchased and e-mail us (sirwgr@memomine.com) that you want to return your item. You must return the item to us within 7days of the date you notified us. If international 14 days is approved.
Please Note:
You then need to send your return *through a traceable shipping method.* If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing our email to be delivered to you. you with your return. If you email us about your return, please include the following information:
• Your email address
• Your order number
• A brief description of the issue
• Any item damage or shortage, if applicable
How long to receive my refund?
We generally process returns within a week of receiving the product back. During the **Halloween season** **Christmas Season** this process may take up to 4 weeks.
Exchanges Offered?
No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items. |