Our default payment method is paypal,If you want to pay via other payment methods ,please contact us for detailed instruction.
Payment must be made within 5 days after auction ends. We will file unpaid item with Ebay after 5 days. ALL UNPAID ITEMS, REGARDLESS OF THE CIRCUMSTANCES, WILL BE FILED AND YOU WILL RECEIVE AN UNPAID ITEM STRIKE
We ship to USA only .
WE provide you the Prompt shipping, safe and secure packaging, and all delivered at a reasonable price or totally free!
We offer USPS first class mail as our main shipping method and we can ship your order to almost any location within the United States!(including Alaska, Hawaii,PO,APO/FPO and US Territories such as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico or the U.S. Virgin Islands.
If you do not receive the order after 15 days ,please contact us via email.we will launch an investigation and resolve the issue for you.
Items not in stock will be shipped as soon as they become available. all the orders will be put Delivery confirmation number for your convience to track the status of the package on www.usps.com And the Delivery confirmation numbers will be sent to your email address on your paypal account as soon as the order has been processed.
All delivery times are approximate.
Dear buyers .ebay has changed its feedback system so that any feedback less than a 5 star rating or neutral feedback counts as a negative feedback against sellers.
If you are dissatisfied with your purchase, in any way , please contact us first prior to leaving feedback.please check your junk-mail folder if you do not recieve our emais after you send us your inquires after 12 hours.
We need your 5 Star Rating
We are human and make mistakes but we are doing our best to serve you ..
We always work out problems to our buyers full satisfaction.Trust us ,all the issues could be resolved via communication. And we care our customers ,we love happy customers .if you have any doubt or issue with the order ,please fell free to contact us ,we are here to assist you!
Note : there is no way for you to remove your negative feedback for us once you leave it ,if you choose to leave us the negative or neutral feedback before the issue is resolved ,then the issue will never be resolved as we consider it is the end of the transaction .
if you need to purchase large quantity ,please contact us for wholesale price!
Rateshark was founded in 1995.it is specialized in importing and distributing a variety of electronic goods from well-known manufactures over the world .Currently we own 3 physical stores across GA state.
We are involved in retail as well as wholesale.we believe price and the quality are the 2 main facts determining the success of your business .
Price:we only deal with the manufacturesdirectly.by avoiding the middleman ,we managed to make our price as competitive as we possible.
Quality:quality will never be compromised.we believe this the key for our business success. In order to provide the customers with second to non best quality products ,firstof all,we only deal with the well known manufactures with comprehensive quality control system in place ,secondly ,we do the inspection again before we ship the items out to the customers .with our years of experience on the products we are selling .we have managed to get the defective rate of the product as low as 0.1~0.5%
We are committed to providing each customer with the highest standard of customer service. We are young, growing company that highly values our customer feedback, We want our customers to be the driving force behind the direction of our website and services. Please contact us with any suggestions, questions, complaints or compliments on what we are doing right, what we are doing wrong and what you would like to see.
We are 16 hours per day,7 days per week,365 days per year available for your inquires. you can contact us via email or phone .
By Email:
We prefer the contact method of email .Please send email to htf316@gmail.com
We will reply to your email in an extremely timely manner .
Usually you will be replied within several hours or less .if you do not get
our replay after 24 hours ,please check your junk mailbox ,or send us the email again .
please note:
Do not Hide your Email address when send us the message .
Otherwise ,your reply will probably be delayed as we are not logging into our Ebay seller account to check those messages frequently .
By Phone:
Our Toll free Number is 1-(888)-413-7035
You can call us at anytime during a day.if our customer service representive is not available on the phone at the time you are calling ,please leave us your voice message ,we will get back to you ASAP.