Payment

Shipping

Our customers are thrilled with the speed with which we ship our merchandise and the care in which we pack our products.  Shipments will be processed within  1 business day of receipt of cleared payment - unless notified. All orders are shipped from our distribution center in historic Stroudsburg, PA via FedEx or the postal service.  Please provide us with a street address if you have a post office box, as FedEx cannot ship to a post office box. 

Additional shipping charges apply for shipments to Hawaii, Alaska and the U.S. Virgin Islands

Terms of Sale

RETURNS & DAMAGES

All merchandise is carefully inspected prior to shipment. Although we are experts at packing fragile items, rare occurrences of damage can occur. Please keep original packaging in tact and email for claim instructions or follow the procedure on the enclosed return for your will receive.

We are proud of the customer rating that we have earned. All items in our store are FIRST QUALITY.  As you can see from our pricing, we truly DO offer our products AT or BELOW wholesale. However, we will gladly accept returns within 30 days of shipment date. Items returned within 30 days are eligible for an exchange or full credit excluding shipping (to the form of payment used at time of purchase). 

If the return is a result of our error, please notify us within 5 business days of receipt by email or phone to receive further instructions. Returns received after 30 days of shipment date will be subject to a 20% restocking fee. Exchanges are subject to product availability.

About Us

At The Queen's Treasures, we live by the mantra - "Make lemonade out of lemons".  Each of us - in our own ways - have been handed "lemons" or tough challenges at different times of our lives and found a way to turn those "lemons into lemonade"!   We invite you to read "our story" on our ABOUT ME page. 

We happily design and manufacture nearly all the items in our eBay store and our website.  We truly believe that customers are always right. We promise to always offer you extreme value- for-your dollar and the best possible service we can provide. We love designing and creating new items for you - our "treasured" customers. We enjoy reading your feedback and are extremely proud of the high percentage of repeat business we receive.

Thanks for Visiting The Queen's Treasures.. . . . . Come Back Soon!

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Contact Us

EMAIL:  You are welcome to use eBay's email system or contact us through our website at customercare@thequeenstreasures.com

PHONE: Feel free to contact our office - 570.424.7333.  Although our phones are not "manned" 24 hours per day  - we will return your call as soon as possible.  Please leave us both daytime and evening contact numbers if you are prompted to leave a message.