Terms & Condition By
bidding on any auctions from Here in the Office, you (the
customer/ebayer) are 100% agreeing to the terms and conditions listed
below. Please fully read before bidding. No exceptions once you have
placed a bid on our auctions.
Restocking Fee All sales are final. A
15% restocking fee of the item price will be applied to all returns
issued for a refund. No exceptions. Those exchanging products due to
defective items or mishaps will not be subject to the restocking fee.
Shipping and Handling Charges Shipping and Handling charges are Non-refundable. The
ONLY time that shipping and handling charges will be refunded is if you
are accidentally shipped an incorrect product and no longer want the
product you ordered due to time constraints. Otherwise, there are no
exceptions as the shipping and handling charges will have been applied.
Please keep in mind that you are agreeing to this by bidding on this
auction.
Warranty We
stand behind every item that we sell and will do everything possible to
ensure that you're 100% satisfied. Some products we carry offer
manufacturers warranty in which the customer is responsible for
contacting the manufacturer for a replacement. If you have a problem
with your product within 3 days of receipt of merchandise, please
contact us immediately.
If you receive
your package and find that it is defective, we will gladly replace the
product for you, even if the auction states, "Sales are Final". Please
keep in mind this is ONLY if the unit received is defective. We'll be
happy to facilitate a replacement for you once we receive the product
back in our warehouse. The time frame for which to report the defective
item is 3 days, after which we will no longer accept the return. |
- Please e-mail us
for an RMA # ( Return Merchandise Authorization # ) before sending the
defective unit. Packages without an RMA # will be rejected and we will
not responsible for any lost.
- For returned
defective item (which is very rare), we will test and replace it within
7 days. Buyer is responsible for the postage when returning the item to
us, and we are responsible for the postage for mailing a new item to
you. S&H fee is non-refundable. If the product is tested to be NOT
defective, Buyer is responsible to pay for both way shipping and we
will only waive the service fee.
- Shipping and
handling charges do not reflect actual postage. There are many fee's
associated with selling on-line auctions and they are added into the
"Handling" portion of shipping and handling. Please agree with the
S&H charge before placing bids.
Shipments Damaged by Carrier If
you receive your package and the inner contents are damaged, please
contact us immediately. If possible, we highly recommend that you take
a picture of the damaged box and items. We will then use your photos
and descriptions to file a damage claim with the carrier. Once the
claim is complete and the carrier issues us a refund check, we will
then send the replacement product to you. Please keep in mind that this
process may take anywhere from 7-14 business days. We will only supply
an exchange when there is a damage claim, NO REFUNDS will be issued.
Sorry.
Local Pick-ups We currently do not provide any local pickups.
Alaska, Hawaii, Puerto Rico, US Protectorates/Territories As of right now we are not servicing the following States and Territories. |