VR3 ONLY honors warranties from authorized sellers on eBay showing the proper Authorized Seller Logo. Make sure your Seller has that Logo. 

We at Luna Imports Inc stand behind EVERY NEW VR3 product  TRACKING OF YOUR NEW VR3 PRODUCT: EVERY shipment is tracked, a signature is required for orders over $250Tracking details are sent via email soon after the order is processed, be sure to check your spam folders ORCall 888 552 7377 9:00am - 4:00pm M-F (PST) SHIPPING OF YOUR NEW VR3 PRODUCT:  If your PayPal address is unconfirmed we may require documented verification before we can ship. This is in compliance with PayPal confirmation requirement. We will email if verification is required.  This is for your protection.Please call 888 552 7377 or 818 988 5568 9:00am - 4:00pm (PST) with questions concerning this security measure.   QUESTIONS BEFORE PURCHASE or CUSTOMER SERVICE NEEDS: Call us toll free at 888 552 7377 between 9:00am - 4:00pm M-F (PST) excluding weekends, holidays, and after business hours  QUESTIONS ABOUT YOUR NEW VR3 PRODUCT: Live technical support available between at 800 445 1797 8:30am - 4:00pm M-F (EST) International buyers please use ask seller a question option EXCHANGES OF YOUR NEW VR3 PRODUCT:  Your NEW VR3 is covered by a FULL Warranty. (Please refer to the warranty card included with your order for details) In the unlikely event you need to exchange your NEW VR3 product call 800 445 1797 between 8:30am - 4:00pm M-F (EST) You will be issued an RMA # for tracking purposes.  We exchange for same item only.

Our customer service team is ready to answer all your questions before you buy!

We proudly accept eBay's service to make fast, easy, and secure payments for all your purchases! FREE US SHIPPING!* *on most items Check out our eBay store! Customer service 1-888-552-7377 Monday - Friday 9AM - 6PM PST