Are you looking for the right size?
Ordering the proper size viola is very important. An incorrectly sized instrument can adversely effect your ability to learn and properly play it. Please review WHICH SIZE OF THE VIOLA SHOULD I ORDER Section for complete details on how to determine your correct viola size prior to placing your bid.
All sizes are available at our Store, simply click on the size icon shown below to browse the size you needed.
Cecilio has 3 different model Violas to choose from
Please Click on the picture below to compare our other models with different quality and accessories
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Click on the picture to browse the model |
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Fingerboard |
Rosewood |
Ebony |
Ebony |
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Pegs |
Rosewood |
Ebony |
Ebony |
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Frog |
Rosewood |
Ebony |
Ebony with Double Pearl Eye |
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Tailpiece |
Rosewood |
Ebony |
Ebony with Double Pearl Eye |
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Fine Tuner |
Nickel Plated |
Nickel Plated |
Nickel Plated |
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Purfling |
Inlaid |
Inlaid |
Inlaid |
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Top |
Spruce |
Spruce |
Spruce |
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Back & Sides |
Maple |
Maple |
Maple (1 piece Back) |
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Finish |
Satin |
Satin Antique |
Hand Oil Painted |
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Flame |
Medium |
Medium |
High |
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Case |
Standard |
Standard |
Oblong Deluxe |
MONEY BACK GUARANTEE:
Every item that we sell is 100% customer satisfaction guaranteed.
If for any reason you are not completely
satisfied with a purchase, just simply return the item in its original
packaging and condition within 15 days for a refund. For additional
information on our return policy, please view our return policy
below .
FREE SHIPPING**:
(some
restrictions apply, please read
carefully)
FREE shipping is eligible for most shipments to lower
48 states via UPS Ground only. We ship from our warehouse in CA either on
the same day or the following business days after receipt of payment. UPS
guarantee ground delivery in 6 business days within lower 48 states.
However, we recommend you allow 14 days for delivery especially during
holiday seasons. UPS ship to physical address only. Please verify
with UPS if your address is deliverable.
Outside of US 48
states: There is additional charge for orders ship to Alaska,
Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands?.etc), PO
Boxes, military addresses (APO/FPO) and international addresses, please
contact us at 1-877-262-8880 for quotes before placing bids (We may use
different carrier such as USPS). All shipping and handling fees do not
include custom duty or local taxes.
Expedited
shipping: UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select
are available with additional shipping and handling fee, please also
contact us for quotes before placing
bids.
Returned
items: It is the buyer's responsibility to send the item back at
their own cost regardless of reason of returns. We will refund the item
price less 20% restocking fee for all
returns
Undeliverable
addresses/ unclaimed packages/ returned packages: 20% of reshipping
fee will be charged to resend the merchandise
Exchange merchandise: Only the shipping and handling
fee for the 1st shipment will be waived. Regular shipping and handling fee
will be charged for any exchange items.
**If you qualify for FREE Shipping but your order also contains one or
more ineligible items, you'll be charged shipping and handling fees for those ineligible
items.
**Canceling items, combining orders, or
changing your shipping address, speed, or preference might affect your
order's eligibility for FREE shipping.
**FREE shipping and handling is for
limited time only. The promotional offer is subject to change without any
notice.
DAMAGE AND EXCHANGE
POLICY
Exchanges must be returned in its original condition except
damage upon arrival.
Damage upon arrival: If
you have received a package damaged upon arrival, please notify us within
24 hours of receipt and retain all original packaging (including the
original corrugated box). We will request digital pictures of the damage
item for reference, and arrange FREE replacement after we receive the
pictures.
Discrepancies: If you have received incorrect
merchandise or merchandise with missing parts and/or accessories, please
notify us within 24 hours of receipt. We will arrange the FREE replacement.
Purchased a wrong item: If you
have discovered that you have purchased an incorrect merchandise, color,
size, or simply want to upgrade to another item, you may return it in its
original packaging and condition for exchange within 15 days of receipt.
Buyers will be responsible for the return shipping cost as well as the
regular shipping and handling cost. Free shipping and handling does not
apply to exchange merchandise.
If you have any concerns or questions in regards to our returns and
exchange policy, please do not hesitate to contact us before purchasing.
Communication is the key for online transactions.
RETURN POLICY
for FREE shipping
items
We guarantee that all our items are as described
and 100% customer satisfaction guaranteed. If a
refund is desired, please contact us to obtain a Return Merchandise
Authorization (RMA) number. You must return the package in its original
packaging and condition within 15 days (3 days for Guitars and Pianos) of
receipt. If the item is purchased with free shipping, please refer to our
FREE shipping terms and conditions. They are subject to a 20% restocking
fee. Additionally, you will be responsible for the shipping costs when
returning the merchandise. An RMA number MUST be visible on the returned
package. Any package that is returned without RMA # written on the box
will be refused. We recommend you insure the item and ship with reliable
carriers such as FedEx, UPS or DHL. Packages ship by the United States
Postal Service (USPS) will be refused due to the high damaging rate. If
the merchandise arrives damaged, it is the customer's responsibility to
file a damage claim against the carrier. It is in your best interest to
purchase INSURANCE on the return
package.
PAYMENT TERMS:
For fastest shipping,
Buyer can call us TOLL FREE
at1-877-262-8880 to pay with
Visa, MasterCard or Discover. We also accept Payment Online with Credit /
Debit Card or Electronic Check at PayPal. Buyer can also pay by Money Order, Cashier Check
or Personal Check (Personal checks Must wait 10 days to clear). We will
send you an "Invitation to
Checkout" within 1 hour of the
auction closing. If you do not receive the invitation within 1 day of the
auction closed, please contact us at ebaysales@kkmusicstore.com
You will
still need to go through our Secure Andale Checkout system even you are pay by PayPal or mailing the payment.
For shipments to CA addresses, we are required to collect 8.25% sales tax.
Payment
is expected within 5 days of auction close unless payment is being mailed,
then payment is due in 10 days from the day auction ended. Unpaid auction
winner will receive NEGATIVE
FEEDBACK and will be reported
to eBay with possible account
suspension.
CUSTOMER SERVICE & FEEDBACK:
We always stand behind our
products and will try our best to satisfy every buyer. Our warehouse and
customer service department is open M-F, 9am-6pm Pacific Standard Time.
You may contact us at 1-877-262-8880or ebaysales@kkmusicstore.com for all
questions. Please include your item number, and method of payment (if
applicable), so we can better serve your request. We usually respond to
every email within 24 hours. In the rare occasion that something goes
wrong with your purchase, please contact us ASAP. We will take care of
you! We would rather hear about the issue in an email than in feedback.
Please give us a chance to make it right for you! We provide feedback as
soon as the buyer leaves us feedback.
FREQUENTLY ASKED
QUESTIONS:
We realize that you have many choices in making your decision
to purchase products from our company, and we appreciate your interest in
our products.
To help avoid any misunderstandings, we strongly
recommend you review our FAQ section prior to placing
your bid. Of course, if you don't find your question listed, please don't
hesitate to email us at ebaysales@kkmusicstore.com for any
other questions you may have.
Checkout Instructions
After winning an item in an
auction or completing a "Buy It Now" purchase, you will have two checkout
options:
Checkout Now: When the auction
closes and you are ready to complete the transaction, click on the
Checkout button to immediately proceed with the checkout and payment
process. You will be able to complete your payment and finalize your
purchase without waiting for an email with a checkout
link.
Checkout Later: If
you do not choose to Checkout Now, we will automatically send you an
e-mail within one hours of the auction closing. Our message will contain a
link to our simple and secure checkout system where you will be able to
quickly and conveniently pay for your purchase. If you have not received
an e-mail with a checkout link within 24 hours of auction closing, please
contact ebaysales@kkmusicstore.com . You will still need to go
through our Secure Andale Checkout
system even you are pay by PayPal or
mailing the payment.
Track up to 10 items on this computer in 
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