Product Policy: In the unlikely event you experience a product defect upon opening your item, please email us within 7 days of your delivery receipt and we will provide further instructions. We will either provide the information for you to receive the replacement part/repair, an exchange, or a refund if the item is no longer available. For exchanges/returns, customer pays return shipping and we pay to ship the replacement. Items eligible for replacement must contain all original packaging and parts including manuals. Non-defective, unopened items will incur a 25% restocking fee. Customer pays return shipping. Original shipping is non-refundable. If item was eligible for free shipping, the actual shipping cost will be deducted from the refund. All returns require prior Return Authorization from us. You also have the option to purchase additional protection through the Square Trade Warranty.  (details available by clicking on the Square Trade Icon below) Your complete satisfaction is our top priority!

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