7 days after the buyer receives it | For items that are defective, simply call the Melissa and Doug 800 number, your product is backed by a guarantee! For items damaged in shipping, please keep all packing material and we will file the insurance claim. For items you decide are the wrong color etc., we can issue a refund of the purchase price (no shipping money can be refunded) upon receiving the item back in its original condition and packaging. If you have any questions, please email us. |