MONEY BACK GUARANTEE:

Every item that we sell is 100% customer satisfaction guaranteed. If for any reason you are not completely satisfied with a purchase, just simply return the item in its original packaging and condition within 15 days for a refund less shipping & handling charges. For additional information on our return policy, view our FAQ.

SHIPPING:

Buyers pay $29.99 shipping & handling for continuous 48 states. We ships items to the lower 48 USA states via FedEx Ground only. Sorry, we DO NOT send products to Hawaii, Alaska, Canada, Puerto Rico, military destinations, or international. Buyers MUST provide us a Valid Street address, NO PO BOXES or APO FPO Addresses. Buyer agrees to repay S&H if item is returned due to failed/undeliverable delivery. Our shipping charge is not just cover shipping cost, it also cover handling and packing cost. Sorry, We DO NOT OFFER combine shipping discount for any of our auction items. The S/H charge is part of the auction deal, please DO NOT NEGOTIATE the shipping and handling charge after you won the item. Since our warehouse does not open to the public, we DO NOT ALLOW LOCAL PICK UP!

Standard shipping via FedEx Ground delivery usually takes between 3 to 5 business days, but please allow up to 14 days. We will send you an email with the tracking number so you can track the progress of your package at www.fedex.com . Please note that we assign tracking numbers before FedEx actually picks up your shipment. Tracking links may take up to 24 hours to be activated within the FedEx's system.

PAYMENT TERMS:

For fastest shipping, Buyer can call us TOLL FREE at 1-866-798-6688 to pay with Visa, MasterCard or Discover. We also accept Payment Online with Credit / Debit Card or Electronic Check at www.bidpay.com and PayPal . Buyer can also pay by Money Order, Cashier Check or Personal Check (Personal checks Must wait 10 days to clear). We will send you an "Invitation to Checkout" within 1 hour of the auction closing. If you do not receive the invitation within 1 day of the auction closed, please contact us at ebaysales@mendinimusic.com

You will still need to go through our Secure Andale Checkout system even you are pay by PayPal or mailing the payment. For shipments to CA addresses, we are required to collect 8.25% sales tax.

Payment is expected within 5 days of auction close unless payment is being mailed, then payment is due in 10 days from the day auction ended. Unpaid auction winner will receive NEGATIVE FEEDBACK and will be reported to eBay with possible account suspension.

CUSTOMER SERVICE & FEEDBACK

We always stand behind our products and will try our best to satisfy every buyer. Our warehouse and customer service department is open M-F, 9am-6pm Pacific Standard Time. You may contact us at 1-866-798-6688 or ebaysales@mendinimusic.com for all questions. Please include your item number, and method of payment (if applicable), so we can better serve your request. We usually respond to every email within 24 hours. In the rare occasion that something goes wrong with your purchase, please contact us ASAP. We will take care of you! We would rather hear about the issue in an email than in feedback. Please give us a chance to make it right for you! We provide feedback as soon as the buyer leaves us feedback.

FREQUENTLY ASKED QUESTIONS:

We realize that you have many choices in making your decision to purchase products from our company, and we appreciate your interest in our products. 

To help avoid any misunderstandings, we strongly recommend you review our Frequently Asked Questions section prior to placing your bid.   Of course, if you don't find your question listed, please don't hesitate to email us at ebaysales@mendinimusic.com for any other questions you may have.

PLEASE CHOOSE FROM THE FOLLOWING FAQ CATEGORIES

• General Sales Questions
• How do I Know Which Size To Order
• Set Up and Tuning Instructions

Checkout Instructions

After winning an item in an auction or completing a "Buy It Now" purchase, you will have two checkout options: Checkout Now: When the auction closes and you are ready to complete the transaction, click on the Checkout button to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email with a checkout link. Checkout Later: If you do not choose to Checkout Now, we will automatically send you an e-mail within one hours of the auction closing. Our message will contain a link to our simple and secure checkout system where you will be able to quickly and conveniently pay for your purchase. If you have not received an e-mail with a checkout link within 24 hours of auction closing, please contact ebaysales@mendinimusic.com . You will still need to go through our Secure Andale Checkout system even you are pay by PayPal or mailing the payment.