Payment
We primarily accept payments through Paypal, the easiest and most secure method of online payment.
If you do not have a Paypal account, we are happy to assist you in setting one up. However, for your convenience, if you prefer to pay with a major credit card instead, simply let us know and we can arrange the proper invoicing.
Please contact us at any time if you have questions about the online payment process.
Shipping and Tracking
Throughout the 2009 / 2010 ski season, all ski and ski boot purchases will ship absolutely FREE within the USA!! This is our way of saying thanks for keeping the US ski industry moving along with the energy it deserves. Standard shipping rates still apply to most of our other items such as bindings, outerwear, accessories, etc.
US Domestic Orders ship automatically with either UPS Ground, or USPS Priority / First Class. These carriers and services are the default shipping methods; however, we will happily make arrangements with a different carrier or service if you prefer or require it. Some additional charges may apply to special request shipping methods.
You will receive a shipping confirmation email with your specific package tracking information once your order has been processed and shipped. Please refer to this web-based tracking information for periodic updates if you require them.
International Ski Orders - Due to current size restrictions, USPS will no longer ship packages longer than 150 cm to any country outside of the US and Canada. Therefore, either UPS or FedEX must be used instead. We are more than happy to ship skis anywhere in the world, but we urge you to obtain a relevant price quote from us before placing your order, as UPS and FedEX can generally be rather expensive. For your reference, the average weight of one pair of packaged skis is 20 pounds (9 kg). As an example, you should anticipate an approximate cost of $150 - $250 US to have skis longer than 150 cm shipped to most destinations in Europe. International shipping costs are the responsibility of the buyer.
Terms of Sale & Return Policies
We recommend that buyers do their research regarding the items that they wish to purchase so that they are able to make the right choices the first time around. If you have sizing questions, please ask before buying so that you can be assured that you will receive the size that works for you. If you have questions about skis, boots, and other equipment, please let us know so that we can help point you in the right direction.
Due to the deeply discounted pricing and limited availability of our merchandise, we generally discourage returns. However, if after careful consideration you decide that an item will not work out to your satisfaction, you may return it in the same condition received for either Merchandise Credit, or a Cash Refund. Merchandise Credit can be applied, in part or in full, toward the purchase of any other item in stock for up to 30 days after being issued. All Cash Refunds are subject to a 12% restocking fee.
Please contact us to obtain a Return Authorization number before shipping your items back so that we can process everything properly and efficiently. All return shipping costs are the responsibility of the buyer, unless the reason for the return is due to a mistake on our part.
Contact Us:
info@bigskisale.com
We will answer your questions within 24 hours.
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