NEW Kathy Van Zeeland Heroine A Line Shopper handbag

I strive very hard to provide good customer service. If you have any questions or concerns about a purchase please contact me before leaving neutral or negative feedback. I will be happy to work with you to your satisfaction.

I will only accept Paypal as payment. Payment is due within 3 days of auction end. If paying with a Paypal E-check please note it takes 4-5 days for it to clear. If payment is not received in terms I will relist the item and enter a dispute.

Item will be shipped within 2 business days of receipt of payment. I ship packages EVERYDAY Monday through Friday so you can be sure to receive your package timely. Most of my packages are shipped USPS priority mail, some larger packages may be shipped UPS. All items with a combined cost (price + shipping) of $250 or more will be shipped SIGNATURE REQUIRED. I will only ship to the address in the Paypal transaction, Sorry NO EXCEPTIONS. For international buyers if your country is not listed please email me so I can calculate the shipping costs before you purchase.International shipping time varies based on Country location and customs. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. Please check with your countries customs office to determine what these additional costs will be prior to bidding/buying. For UK buyers, even though I ship priority international mail next business day, I have been told that it can sometimes take up to 2 weeks for a package to arrive durning the Holidays. 

Please ask all questions before you purchase because I do not accept returns only exchanges. Exchange must be of equal or greater value only, returned in the same condition as sent to buyer (with tags attached, unused). Buyer to pay all shipping charges. Must be returned within 3 days of receipt. Please email me if you would like to make an exchange. If you are new to Ebay I would be happy to walk you through the purchasing and payment process step by step. I know it can be confusing when you are just starting out. So if you have any questions about making a purchase or concerns about a recent order please contact me and I will be happy to help.

I guarantee all my items to be 100% AUTHENTIC, so please bid with confidence. All items I sell come from Authorized Retail stores and are the real thing. I personally purchase the items myself and inspect them before I list them for you. Items come from a SMOKE FREE home. My feedback will show that I stand by my products and I am confident that you will be happy with your purchase. If for any reason you are not satisfied please contact me to give me the opportunity to resolve any issues. Please note that I am not a representative of any of the items I sell.

If you have any questions please feel free to ask. I try very hard to accurately describe my items but I will be happy to send more pictures at your request.