Shipping Rates & Information

All items with the exception of Military shipments are shipped via United Parcel Service. We do not offer local pick-up. All items must be shipped on our shipper ID. We cannot use other accounts.

Bidding on Multiple Items

Please do not complete checkout prior to adding your last item. Our checkout system will automatically combine multiple items into one order. For more information, please click here.

International Duties, Taxes and Fees

International customers may be subject to additional import duties, taxes and other fees. These charges are the responsibility of the customer and must be paid upon delivery. Your shipping charge includes the cost of shipping and brokerage. Charges to clear your customs office for taxes and other charges are the responsibility of the buyer. These charges are beyond our control and vary by country. Please call your local customs office for more information. We are required by law to state the actual purchase price for declared value. We cannot change this amount.

Continental US Shipping
Method	Price	Each Additional Item
UPS Ground shipping	$10.99	$0.99
UPS 3-Day Select shipping	$14.99	$0.99
UPS 2nd Day Air shipping	$19.99	$7.99
UPS Next Day Air shipping	$24.99	$9.99

Days in Transit

Days in transit are Monday thru Friday only. Weekends and National holidays are not considered. The below map shows average transit time for UPS Ground Service.

Business days in transit from: RALEIGH, NC 27617

Alaska / Hawaii / Puerto Rico Shipping Rates
Method	Price	Each Additional Item
UPS 2nd Day Air	$24.99	$4.99

Canada Shipping Rates
Method	Price	Each Additional Item
UPS Worldwide Service	$24.99	$4.99

• Please note that any taxes, duties, or import fees charged by your government are your responsibility. These vary by country. Please contact your local customs agent for further information.
• All international shipments include a commercial invoice with the required declared value, which cannot be changed.

• Delivery time varies by destination, but typically takes from 2-5 business days. Detail is as follows:
  Mexico: 2-3 business days
  Europe: 3-4 business days
  Asia and Latin America: 4-5 business days
• Please note that any taxes, duties, or import fees charged by your government are your responsibility. These vary by country. Please contact your local customs agent for further information
• All international shipments include a commercial invoice with the required declared value, which cannot be changed

Additional Information

Order processing
Orders are processed and shipped every business day, Monday through Friday. We do not ship on weekends or National holidays. Once payments are verified, items are typically shipped within one business day. Orders must be received (checkout completed and payment verified) by 12:00pm EST to be eligible for expedited service. Orders paid by Paypal e-Checks cannot be shipped via an expedited service.

Reduced shipping for multiple items
Our checkout will automatically combine shipping for multiple items as long as you do not complete checkout prior to adding additional items. For orders with multiple items, you will be charged the appropriate additional item fee after the first item which will be charged at the single item rate.

Insurance
All items are insured. If your item is damaged in shipment, we will work with you to remedy the situation.

Order tracking
You will receive an order confirmation with a UPS tracking number once the item ships. The status of the order may be tracked on our website or at UPS.com. Tracking is not available for Military APO/FPO shipments.

Military shipments
We ship all items to APO/FPO addresses via US Postal Service at the above rates. Please allow up to 4-6 weeks for delivery. Tracking for these shipments is not available.

Payment Information

Checkout
After you have won the auction, or after the Buy It Now, please complete the Global Golf checkout. Do not go through eBay checkout. After the auction has ended, you will receive an award notification e-mail with checkout instructions from Global Golf.

Payment Terms and Sales Tax
All items must be paid within 10 days. You will receive a payment notification after seven days. If payment is not received by the 10th day, your auction will be revoked and considered non-paid. A non-paying bidder report will be filed with eBay. If you bid on the item in error, you may be subject to a 15% relisting fee. All payments must be made in US Currency.

State law requires that we charge sales tax on all orders shipped to the states of North Carolina at 6.75% and South Carolina at 6.0% (Horry County shipments are subject to an additional 1%).

Discounted Shipping for multiple items
Our checkout system combines multiple eBay items automatically. Please see below for more information.

Credit Cards

We accept all major credit cards, Visa, MasterCard and American Express

Paypal

We accept Paypal payments. If your paypal account is linked to a checking or other banking account, payment may be considered an e-check. Paypal e-checks will not be shipped until Paypal provides verification of payment. This requires 3-5 business days from the date that checkout is completed.

Money Orders and Checks.
We only accept money orders and certified checks. We cannot accept personal checks. All checks must be in U.S. Dollars and drawn on a U.S. bank. Please include a copy of your order with your payment.

Payments must be mailed to:
Global Golf
Attn: Accounting
7320 ACC Blvd
Raleigh, NC 27617

Return Policies

Your satisfaction is important to us. If for any reason, you are not happy with your item, it may be returned within 14 days. The item must be received in the same condition as it was sold and include all accessories, if applicable. A return authorization must be granted and customer is responsible for all shipping and duties and taxes, if applicable.

Return Guidelines

• All returns require a valid Return Merchandise Authorization number (RMA#). Please call us to request a number.
• The buyer is responsible for return shipping costs, duties and taxes.
• Restocking fee of 15% of the purchase price may be applicable.
• Refund will be issued on the product price (and applicable sales tax) only. Original shipping is not refundable.
• Items must be received in the same condition as they were sold and must include all inserts, accessories, if applicable, and include a RMA# clearly written on the box.
• All items will be inspected prior to refund being issued.
• Refunds will be issued within 15 days of receipt of the item.
  

Issues with shipment
Each item that is shipped is insured. If you received a damaged item please contact customer service as soon as possible and we will work with you to rectify the situation to your satisfaction. If the item you received was not the item that you ordered, please call us as soon as possible. We will arrange to replace your item and pick-up the incorrect item as quickly as possible.

Item condition
We guarantee the accuracy of each club description. Our product specialists take great effort in accurately describing and rating each item. If you feel the club is not accurately described, please call our customer service department to request a return. Please note that our standard return policy does apply. If we determine that the item was inaccurately rated or described, we will issue you a complete refund, including original and return shipping.

Item Picture
The picture in the ad is the only picture we have at this time. The volume of inventory we receive daily prohibits us from taking multiple pictures. The picture in the ad is of the actual item being sold. Every ad written by our knowledgeable golf staff is an accurate description of the item in question.

Serial Numbers
We do not include serial numbers in our listing description and we are unable to relay that information once an item is processed and boxed. We completely guarantee that all of our clubs are genuine. If for any reason you believe that the club received is not, please call our customer service team immediately. We will happy to assist you.

Warranty
We will be happy to help you with any warranty and repair issues. Please contact us and we will do our best to assist you with your issues.

Product Information
Please review the thorough product description. If you would like to ask a general question about this and other products, please feel free to contact one of our golf specialists at the number below. Please note that all items for sale are pre-boxed and sealed in our warehouse. Our specialists are unable to open boxes and answer specific questions about an item.

Coupon Codes
Global Golf routinely has promotions related to sales on its website. Unfortunately, these promotions are not valid on eBay. See our website promotions for more details.

Contact Information

Business Hours:
9 am to 6 pm EST Monday through Friday

Email Contacts

General Questions:
questions@globalgolf.com

Order Status
orders@globalgolf.com

Product Information
Golfsupport@globalgolf.com

RMA Request
returns@globalgolf.com

Telephone:
866-843-0262 (US toll free)
011-919-719-7940 (international)
919-719-7958 (fax)

Address:
Global Golf
Global Value Commerce, Inc
7320 ACC Blvd.
Raleigh, NC 27617