14 days after the buyer receives it | Permission for any return merchandise must be secured from our return department. You have 14 days from the ship date to receive refunds. You must email us at which time the Return Authorization number with return instructions will be sent to you. No packages will be accepted without a RA Number written clearly on the package. Products being returned must have a RA issued before returned. We can refund shipping costs only if the return is a result of our error. |