Check Out Instructions

Fixed Price Listings: After purchasing an item using the Buy it now option. EBay will direct you to its secure checkout system where you will be able to complete your payment and finalize your purchase. All Purchases made using this method requires an immediate payment via PayPal.

Please Double check your shipping address. For faster processing of your order make sure your shipping address is confirmed with PayPal.

Payment

All Payments should be made within 3 days of purchase, if immediate payment is not required.

We only ship to PayPal confirmed addresses, so if you have an UNCONFIRMED address, please contact us at 1.516.429.7000 to make other payment arrangements. Shipment processing times are 2-6 days longer for unconfirmed addresses. We may also refund your payment from an unconfirmed address without notice and at our discretion, if the address is not able to get confirmed.

ECHECK Orders will only be processed once the payment clears.

INFINITI MOBILE is not responsible for phones not being delivered if full payment is not made as stated. Please do not leave a negative feedback for not receiving a phone based on partial payments.

Parcel Insurance

We usually ship via UPS Ground, DHLor USPS Priority Mail. We will however determine the quickest method between the above methods. If other shipping options are not listed, please contact us for a quote. Transit delays do not constitute grounds for delayed shipments. UPS Ground & USPS Priority shipments are made on Mondays-Wednesdays-Thursdays. Express shipments are made everyday of the week. We do not ship on weekends.

Please note that items shipped via USPS have a shipping label number with delivery confirmation only. USPS does not provide realtime
tracking information on their website in which case, tracking information may not show up on their website. The label number may also show up as invalid and /or non-existent. This does not necessarily mean the item has not been shipped. Because of the fact that we use PayPal shipping to print our USPS labels, a delivery confirmation number that is provided to you after the shipment ensures shipment of the item.

Shipping and Handling will be a fixed cost listed in each auction and is inclusive of delivery costs via the shipping method that is selected.

We do not ship to APO/FPO Addresses.

All international and domestic bidders/winners requiring a specific or expedited shipping method should contact us for a shipping quote prior to bidding on the item. Please include your complete delivery address when requesting a shipping quote

INFINITI MOBILE ships worldwide, but we can only accept PayPal payments from certain countries with confirmable addresses, if this is not available, prepayment via check or money order is necessary.

Please do not hesitate to contact us with any questions or concerns.

Parcel Insurance is optional but highly recommended for all items. purchased. If you do not add parcel insurance to your purchase, we will not be responsible for items lost in transit. Our items are packaged well but transit accidents do happen, if insurance is not purchased buyer assumes full responsibility for the damaged / lost item. No refunds will be given for this purpose and PayPal claims of "item not not received" will not be honored.

Delivery

Shipment generally takes place within 4 business days of receiving payment. Our handling time is a maximum 4 business days even if you select faster shipping. If you need the item urgently and select a faster shipping, you can call us at 516.429.7000 and we will do our best to accommodate your shipment.

Item Availability

When Listings are posted, the items are in stock, and should generally be available for shipping within 4 days. If, for some reason our stock happens to be out or there happens to be a problem with the item, when you pay for your purchase, the item will usually be shipped within 7-10 business days. You will be given the option to receive a full refund if this is not the case.

Fees

Handling fees are included in all shipping quotes and include all applicable charges at origin. Parcel Insurance is EXTRA. We are not responsible for items lost and/or damaged in transit if insurance is not purchased. No refunds will be given and no claims will be honored for this purpose.

International buyers are responsible for customs, taxes, and or duties charged by your home customs. Unfortunately, we cannot estimate customs or duties as they are determined by customs in your country.

International Buyers: Duties and taxes are NOT included in the cost of item and / or shipping costs. Seller does not include these costs and seller is not responsible for these costs in any way whatsoever. Buyer is responsible for all duties and taxes at destination. Delays at clearing port or customs do not constitute grounds for delayed shipments.

Refunds & Returns

Customer Satisfaction is always our Top Priority.

All New Products are covered by our Customer Satisfaction Guarantee.
Satisfaction Guarantee:

We offer a 7 day return policy for new products which may have a manufacturer defect. In most cases this will not occur since each of our products is tested prior to the shipment. In the rare case if the item is defective, please contact us immediately. The phones are also checked for contents prior to shipment which is why you may find the boxes have their seal broken. This does not mean the phone is used or refurbished. All our phones come brand new into our warehouse.

Please check cell phone carrier compatibility prior to purchase