SHIPPING
All Clear Pool & Spa ships using UPS and USPS. Shipping & Handling is calculated by using the shipping calculator otherwise stated. Ships only to United States customers in the continental 48 states. If you choose to pick up your item or items at our retail store you must purchase and pay shipping and handling on Ebay and bring the receipt to the store.

California residents pay 7.75% sales tax on all merchandise.
Insurance for delivery is also available at buyers request. All additional costs will be added to the total.

PAYMENT
The following are preferred payment options: 


RETURNS
IMPORTANT: Please read the following carefully. Failure to follow the instructions may result in the refusal of returned merchandise.

You may return most items sold for a refund. However, you must follow the instructions below to return merchandise:

1. The item must be unused. If the item is defective, we will ship a replacement (at no additional cost to you, unless replacement is an upgrade) and give you instructions for return of the defective merchandise. Defective merchandise must be received within 15 business days of receiving its replacement.

2. Unless you live in the local area and can bring the product in to our store directly, you must call 916-686-7665 and request a RMA (Return Merchandise Authorization) number. In any event, you must contact us within 30 calendar days of receiving shipment for the RMA number. In addition, you should be prepared to answer the following questions:

* What is the invoice number that this item shipped?
* What is the specific item?
* What is the reason for return?

3. The item must be shipped within 5 business days of receiving a RMA number and insured for the full value of the item. You will be responsible for the value of any merchandise damaged during shipping that is not insured. You may use whatever shipping carrier is most convenient for you.

IMPORTANT: All Clear Pool & Spa will not pay for, nor arrange for return shipping unless an incorrect item was shipped by our mistake or if an item is defective.

4. The item must be received within 15 business days of receiving a RMA number from All Clear Pool & Spa.

5. Upon receiving the properly returned item, we will refund the amount for the product (less shipping and handling costs) to the credit card or checking account which was used for the purchase.

All returned merchandise are subject to a 20% restocking fee for items that have been opened.

For more information contact ebay@allclearpoolandspa.com