NEW! The Chiropractic Phone Assistant is a compact flip-chart like book measuring about 6 x 9 inches and is made of virtually indestructible bond card stock (to withstand the bumps and bruises it may take on the front desk). Each time the phone rings the “Chiropractic Phone Assistant” is right there beside the phone ready to help your “green as grass” staff or your experience existing staff, to answer most any question a patient, salesman, friend of the doctor, family member etc. could have.
Through its staggered page design, each question a person asks is easily visible, then presto, with a flip of one pages the answer is right there. There are even special pages that you can customize. This allows you to add phrases that are specific to your office.
It will give you a sense of calmness, and peace of mind knowing that what you really want to be said at your front desk is being said.
Your staff will learn:
- How to project a “smile” on the phone.
- What to say the moment they pick up the phone so that the caller feels they have called the best office in town.
- How to handle abrupt and negative callers in a caring way so that it still reflects well on you.
- How to motivate a patient to continue with maintenance care even when the patient doesn't understand maintenance care or the think that they need it.
- How to handle money questions.
- How to reactivate former patients.
- How to keep persistent, irritating salespeople off your back so you can get to the job of helping patients and building your practice.
- How to automatically ask often overlooked questions such as, “Do you know where our office is located?”
And more!
Happy Bidding!
Copyright 2008 Dr. Ian M. Miller D.C. All rights reserved.
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