3 days after the buyer receives it | NO REFUND IF DAMAGED, TAG REMOVED OR NOT RETURNED ENTIRELY INTACT WITH BOX & SLEEPER BAG. REFUND IS FOR ITEM ONLY NOT SHIPPING & INSURANCE. ITEM NEEDS TO ME MAILED BACK WITHIN 3 DAYS OF RECEIPT & INSURED. RETURNED HANDBAG SERIAL NUMBER MUST MATCH NUMBER OF BAG SENT TO YOU OR NO REFUND. THANK YOU |