Q. How do I pay for an item I have purchased from APLUSComputers?
A. Upon the close of an auction you will be notified by eBay via e-mail that you are the winning bidder. There is no need to contact APLUSComputers to arrange payment. We will automatically send you an e-mail within three hours of auction close. Our message will contain a link to our simple and secure checkout process where you will be able to quickly and conveniently pay for your purchase with your credit card or Paypal account. Even a better way is to click on the eBay PAY NOW button found at the top of your auction listing or the continue button on the eBay checkout page. This button will take you to our secure checkout page where you can pay by AMEX, Visa, Mastercard, or Discover Card via your Paypal account. Please email us at
Through ebay's email system. if you have any questions.
Q. How long do I have to pay for an item?
A. You will have three days from the close of the auction to pay for your item. You can expect your "Invitation to Checkout" e-mail within three hours of the auction close. Sorry, but after three days, we will have to resell your item to the next interested buyer, so please check your e-mail as soon as you can after the auction close.
Q. What credit cards does APLUSComputers accept?
A. APLUSComputers gladly accepts VISA, Mastercard, Discover, and American Express credit cards via Paypal.
Q. Can I get a printed receipt for my credit card payment?
A. Yes. After the completion of our convenient checkout process, you can print the order confirmation screen that will contain all pertinent credit card charge information. APLUSComputers also sends this same information to you automatically, via e-mail.
Q. When is my credit card charged?
A. Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out within one to two business days.
Q. What do you consider my billing address?
A. Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.
Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason you will be notified immediately during the checkout process. Depending on the nature of the problem you may be prompted to try a different card or try again later.
Q. I purchased a few items from you during the same timeframe. Can you ship them together?
A. Yes we do combine orders at this time there is no discount.
Q. How do you calculate shipping costs?
A. Our shipping and handling charges for items sold on our the lowest possible fee to the buyer. Most of the cost you are noticing actually comes from the expense of high quality packing, advanced audit testing, and rigorous quality control.
Q. Do you charge sales tax?
A. By law we are required to collect sales tax for items shipped to addresses in Kentucky. Currently, we collect 6% of the final auction price.
Q. How long will it take for my item to reach me?
A. We ship your purchase within one to two business days after you have checked-out. Standard shipping is UPS Ground delivery, which typically takes between 7 to 10 days to arrive and sometimes up to 3 weeks. We send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our carrier's web site where you can track the progress of your shipment. Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.
Q. What do I do if my shipment never arrived?
A. Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" we sent to you to investigate or contact Through ebay's email system.
Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and email Through ebay's email system. We will respond to your claim on the following business day to resolve the matter.
Q. Can I have an item delivered to a P.O. Box?
A. Yes we ship to P.O. Boxes at this time.
Q. I live outside of the U.S. What about international shipping?
A. Sorry, we are unable to ship to addresses outside the 48 USA states at this time.
Q. Can I have a package delivered without a signature requirement?
A. You may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package.
Q. What are your shipping options?
A. We ship USPS for large packages and use USPS for small items.
Q. Is the information you collect secure?
A. We want our customers to feel secure when ordering merchandise over the Internet and paying through our checkout service. We use Paypal they use a technology called Secure Socket Layer (SSL), which creates a "secured" shopping mode to encrypt all sensitive information before it's sent over the Internet.
Q. What does 'Renewed' really mean?
A. A renewed product means that it is in the best possible condition apart from being new in box. Our computers are shipped to you in brand new working order with replaced hard drives, power supplies, or motherboard. That is why we can offer such a great price for such high quality computers.
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