Buying Your First Vinyl Cutter? Some Important Things To Consider

SignWarehouse, the # 1 sign supply sales company in the world has released the following worldwide advisory on low cost vinyl sign cutters: Having sold 50,000+ cutters over the last decade, we are the experts in the sign making industry. Because of our experience, manufacturers worldwide give us the first opportunity to sell their products. Never has this been truer than since the onslaught of low cost products from China. We have tested and evaluated all vinyl cutters on the market today. With these vinyl cutters having manufacturing costs under $100 it is easy to forget the age old saying: you get what you pay for. After inspecting each of the above mentioned machines here is what you can expect: Inferior and defective electronics, motors, and construction. Specifications like speed and down force inflated up to 500% over actual. Silicone or hot gluing of components to metal frame, instead of using nuts, bolts, and brackets. Hand cut consumer grade plastic components. Chinese firmware not able to be upgraded to newer versions. Chinese or foreign software not upgradeable to future OS versions, such as Windows Vista. Low cost, consumer grade components used in all areas of the cutter: belts, gears, low gauge wiring, etc. Increased breakdowns, shortage of spare parts, poor response and inability to honor warranty claims.  Although the pictures may look nice on these low cost cutters and the companies offering these products may appear legitimate and in business for a long period of time, you owe it to yourself to check out each company. Ask these questions before you buy? How long have they been in business, not web or auction based, run out of somebody’s home or garage, but a real “bricks & mortar” business? Since you will need tech support, does this new auction seller have over 25 full time tech support employees like SignWarehouse? Or will it be email only, or use foreign telephone or foreign email addresses? Does the new seller of low cost equipment have 7 days a week LIVE tech support? SignWarehouse offers from 7AM to 11PM Monday thru Friday, 9am to 4pm Saturday, and 1pm to 5pm on Sunday. Don't be fooled by a feedback system, 99% of the time these numbers only let you know that the product arrived on time and undamaged. The real test is after delivery, after you have used the product for 3 months, 9 months, or longer.   Signwarehouse is the only distributor that is a member of the BBB online, this covers all online and eBay purchases. Does the company offering these inferior products really have your best interests in mind, or is this the latest fad before they move on to the next low cost product, abandoning all of their so called customers? Remember, you work hard for your money, so it is better to consider these factors now… before the purchase. After you have the peace of mind that you are buying a quality cutter you will be able to relax now and after your purchase. For just a few pennies a day extra you can have the best product for the best price. Look below at the features that are really important. Warranty… is it important having your investment covered over multiple years and backed by a real company? SignWarehouse operates in an 87,500 sq foot facility that is the model of the industry. Reputation… is it important that the manufacturer have a good and reliable product and reputation? SignWarehouse was here yesterday and will be here tomorrow. We want your business, but more importantly, we want to earn your business. Company longevity… does it matter how long the company has been successful, or continued to stay in business? SignWarehouse has been in business since 1984. 2006 is our 22nd year of continuous business. Productivity modules… is it important having additional software tools to insure your success? Many of our cutters come with start up supplies bundles, or software estimating programs that will make you more money from your cutter purchase. SignWarehouse only picks the finest products, and we only private label from the market and quality leaders in our industry. Names like Graphtec and SAI (Scanvec/Amiable) Some Important Questions SignWarehouse answers…                                            Ask our competitors the same questions before you buy! 1. Who manufactures your cutters? We deal with two companies to make our cutters. GCC for our EnduraCut and EnduraCutPlus. And Graphtec for our QE-60, and our Q-75, Q-100, Q-130, Q-160 Pro series cutters. Their websites are gccworld.com and graphtecusa.com. Ask our competitors to show you their Chinese manufacturer websites. 2. How long have your manufacturers been making vinyl cutters? How long have you been selling their products? GCC has been manufacturing vinyl cutters for over 10 years. SignWarehouse has sold GCC cutters for 8 continuous years. Graphtec has been manufacturing vinyl cutters since 1987, over 19 years. SignWarehouse has sold Graphtec cutters for over 19 continuous years. 99% of all Chinese manufacturers have less than 2 years in operation, and 80% of eBay sellers have less than 1 year selling Vinyl cutters. 3. Why does Signwarehouse invest so much into Tech Support? It’s true that our Tech Support staff (25+ employees) surpasses our competitor’s entire staff, sometimes by many times over. The bottom line is YOU WILL NEED TECH SUPPORT. You are not buying a DVD player that you simply plug and play. It is very important to SignWarehouse that you be successful in your business venture. Look at our tech support website (www.signwarehouse.com/support/). None of our competitors comes close to supporting you after the sale like SignWarehouse does. 4. What should I check for before I give away my money? Check the small print and the terms of our competitors. Look for things like: “30 day warranty” - “You are entitled to one 30 minute phone call, all other calls are on a per charge basis” - “We rely on you to help us supply content for our tech support” - “No warranty” – “You will help us to create the online manuel” - etc. This type of message should sound warning bells: Do not buy from this vendor! Also look at what other products they are selling. If they are selling baskets, or golf clubs, or ceramic trinkets, etc. listen to the warning bells: Do not buy from this vendor! These eBay sellers are just looking for a quick buck and have no commitment to the sign industry. In conclusion, SignWarehouse has been selling vinyl cutters since 1985. This is our 21st year of business. We are located in one hour north of Dallas in Denison, Texas in an 87,500 sq. foot facility, with training and demonstration areas. We have a Tech Support department with 25+ employees. We carry a 7 million dollar inventory of vinyl cutters, laser engravers, and color printers. We sell a complete line of accessories and vinyl sign supplies for each of the products. We care about you and we want you to be successful in your sign making endeavor. When you buy, stop and ask everyone the 4 questions above – you’ll be glad you did.

YOU ARE BIDDING ON: Qe60 with eBay Productivity Suite** **Includes LXi Apprentice Software

The new Qe-60 vinyl cutter from Vinyl Express will effectively assist such professionals by improving productivity and streamlining their sign making operation. This entry-level series is perfect for new sign businesses that want quality and reliability without a large investment. The Qe-60 features tangential control, enabling precise blade rotation control, which prevents distorted, rounded or lifted sharp corners. This unsurpassed cutting quality is perfect for processing highly intricate designs on a variety of material. The enhanced tool control allows users to specify cutting force in a 31-step range up to 300g accommodating material from cast/calendared vinyl to reflective film. The SmartFeed™ media pre-feeding function automatically unwinds and pre-feeds roll media as needed. Unparalleled Cutting The Qe60 vinyl sign cutter is simply unparalleled with tangential control. The Qe60 operates with precise blade rotation preventing distorted, rounded or lifted corners while cutting. Easy to Use Control Panel The easy to use control panel allows users to quickly glance at all operational conditions. Start, stop and make adjustments to jobs with fingertip ease Media Handling System The Qe media handling system enhances productivity. Keeps media clean and neat. Reduces costly media handling errors.     Vinyl Express Qe60 Plus Specifications Operational Method Roller-Type Friction Feed Maximum Cutting Area 23.0" x 98.4 Acceptable Material Size 2" - 28" Maximum Speed 24 ips Cutter Force 300 grams Maximum Cutting Thickness 10 mil Max. Acceleration Up to 5.7 g Diagonal, 4 g Axial Mechanical Resolution 0.0002-0.0005" Repeatability .0039"/80" Interfaces RS-232-C serial/Centronics Parallel (auto recognition)/USB Plotter Dimension 33.5"W x 11.2"D x 8.7"H (not including the stand) Buffer 2 MB Stand Included Warranty 2 years Platform Windows OS compatible ONLY

Why Buy From Us? There are lots of reasons why. Read about our experience, commitment and support. Questions?  Call us at 800-799-5280 * For optimum operation, we recommend a Pentium III or higher processor, 512 Mbytes RAM or greater, 200 Mbytes storage (300 Mbytes for ICC profiles), Windows 98/NT/ME/2000/XPPro operating system, 1024 x 768 resolution 16-bit color monitor and 4x or higher CD-ROM drive. Not responsible for computer systems not sold by us that fail to meet these specifications and that will not work with above package or item.

Checkout Options

Check-Out Now!: You may use this option if this is the ONLY item you need to pay for. Click on the button below the item description or click here to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email confirmation from eBay.

Check-Out Later: This is the appropriate method if you are paying for multiple items and wish to receive a combined shipping discount. An message containing a checkout link will be sent to the e-mail address associated with your eBay acccount at the end of the auction.(usually within an hour) This message will contain a link to our simple and secure checkout system where you will find your total charges and be able to quickly and conveniently pay for your purchase(s). There is no need to contact us to arrange payment. If you do not receive a checkout link, please check your bulk/junk mail folder and verify that you are using the e-mail address associated with your eBay account before contacting us!.

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Payment

How long do I have to pay for my item?

Payment for your item MUST be made within 7 days of the close of the auction. eBay users that do not pay within this time frame will be reported to eBay as NON-PAYING BIDDERS and are subject to eBay rules and regulations including loss of bidding privileges.

What payment terms do you accept?

SIGNWarehouse gladly accepts PayPal, Visa, MasterCard, Discover and American Express through our secure online ordering system. Payments must be made through our checkout. Direct PayPal payments cannot be recognized by our system and your order will not be processed.

We will ship only to the address on file with your credit card company or to verified PayPal account addresses. No exceptions! If you provide an unconfirmed shipping address, your payment will be refunded and your order will NOT be processed.

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Taxes/Import Fees/Duties

Sales tax will only be charged to residents of Texas (8.25%) and Kentucky (6.0%).

All international buyers are responsible for any taxes, customs and duties that may be assessed by their government. Please contact your local customs office prior to bidding so that you are fully aware of the potential costs. These fees are assessed by your government and collected on delivery independent of the final sale price and shipping charge for this item. U.S. regulations prevent us from shipping the item(s) as a sample or gift.

SIGNWarehouse is in no way responsible for any portion of these charges.

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Shipping

*Find shipping costs here*

Where do you ship?

At this time, SIGNWarehouse ships ONLY within the US (including the District of Columbia) and Canada.****Canadian customers see tax information above.

We do NOT ship to:

• APO/FPO addresses
• PO Boxes
• US Territories and Protectorates
• Countries other than the US and Canada

How do you ship?

• We ship via UPS Ground and ABF Freight (large items). Tracking numbers are automatically provided in shipment notification emails.
• We allow local pickup (Mon-Fri 8am-5pm)for customers who make arrangements before making payment.
• We ship only to verified addresses (the address associated with your PayPal or Credit Card account). No exceptions!
• We do not
  • Offer rush shipping on eBay orders.
  • Ship collect or third-party billing.

When do you ship?

• We ship Monday-Friday, excluding major US holidays.
• Packages generally ship within 3 business days of payment receipt.
• Exceptions:
  • Backordered items ship immediately upon availability. You will be notified if your item is unavailable. At that time, you will be given an estimated time of arrival and the option to receive a refund.
  • Large Equipment items (such as lasers and printers) can take up to 60 days to be dispatched. We will contact you in the event your shipment is delayed by more than a week.

How is shipping calculated?

• Shipping is calculated before any applicable taxes.
• Multiple items will be combined & receive a discounted rate (this occurs automatically in the checkout).

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Visit Our eBay Store (by clicking here)

What are the benefits of visiting the store?

• Items in the store are categorized to help you find specific products more easily.
• Search function allows you to search by product name or color of vinyl.
• Gallery view allows you to view thumbnail images for many products on one page.

Return Policy/Contact Info

What is your return policy?

• We will exchange/replace defective merchandise immediately. No refunds or credits.
• Defective on Arrival situation must be noticed within 15 days after delivery.
• Returns must have all original packaging and accessories.
• RMA number is required for all returns. Please call us before you return the item.
• Units returned without an RMA will be refused.
• Units returned and found not to be defective will be returned at buyer expense.
• Warrantied equipment will be exchanged/replaced ONLY within the specified warranty period.

All sales are final. Any other SIGNWarehouse promotions, special offers and/or rebates do not apply to these auctions. Your bid is a contract to buy. If you are the winning bidder for an item and fail to complete payment using the online checkout, you will be in reported to eBay as a Non-Paying Bidder and subject to eBay account suspension.

What if I have a problem such as missing or incorrect items?

Although we make every effort to insure that you receive the correct item in a timely manner, there may be times when you need to contact us for assistance. If you experience a problem, please contact the eBay department at 1-800-799-5280 for assistance. eBay assistance is available Mon-Fri 9am to 5pm CST.

If your call is not answered please leave a message and we will return your call as soon as possible.

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See Our Feedback (by clicking here)

How are we doing?

• Your feedback is appreciated! Leaving feedback on eBay assures us that we are meeting your expectations and assists fellow eBayers by letting them know what kind of service they can expect from SIGNWarehouse.com.
• Upon receipt of your item(s), please take a moment to leave positive feedback for items received as expected. Our system will automatically reciprocate with positive feedback within 24 hours.
• Missing item(s), damaged product(s)/packaging, or defective product(s) should be reported directly to auctions@signwarehouse so that we can correct the matter. These are rare occurences but do happen occasionally in spite of our best efforts. You may also reach us at 800-799-5280.

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