346886-001,347189-001,337657-001,338669-001,347188-001,331438-001

• A Merchandise Authorization Number(RMA#) is required for all return packages. Please contact us to get an "RMA" number before you ship your items back to us.Items returned without an "RMA" number would be ignored or delayed in processing.
• Customers must report to us within 7 business days if item DOA or can’t work, and return package within 14 days from the delivery date for exchange or refund. Refunds will be given via paypal only if item DOA and can’t be replaced.
• The New York's clients are in duty bound to pay the sale tax.The tax rate will be listed in the payment process.
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• If the item can’t work fine, please check twice to confirm that the item is defective and contact our customer service representative asap, let us know the Detailed Problem ,we will do our best to serve you.
• If the package damaged during the freight, please refuse to sign for the package and return to us.Then contact us promptly.
• All NON-Seller Mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee. (E.g. you brought wrong size or wrong item).
• We only accept the original package. Please make sure the item have NO man-made sabotage. If you purchased in improper condition, please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should paid by the buyer unless item DOA.
• Guaranteed to NOT be DOA and 100% working. Warranty covers replacement or repair.
• Buyers are responsible for part return shipping fees on return packages.
• We reserve the right to refuse any returns for objective reasons.

• We ship out items to buyer’s paypal confirmed address from Brookly via USPS, Please check your shipping address carefully before checkout, it can't be changed if order completed.The laptop LCD,adapter and battery do not support international order,Other items can support to worldwide.
• On workdays, Orders placed on work days normally will be packaged and processed asap . Orders placed on weekend will be shipped within 2 days.Notification of shipment with tracking number will be sent to buyers.If something unusual happened,we will contact you asap via email.
• We offer discounts for Combine Shipping. Please contact us at the first time if you need combine shipping, and an invoice with discount will be sent to you.
• Please NOTE we are NOT responsible for items lost or damaged during freight unless there is Shipping Insurance. Although all orders will be packed in a professional manner, shipping insurance is highly recommended due to fragile nature of products.
• As a buyer, it is your duty to pay the tax when you make an order from abroad. Our price does not include taxes, VAT, or other hidden charges.
• Please allow 5 business days for delivery to US destinations on any eBay orders and 14 business days for delivery to any International destinations. We highly recommend our buyer choose priority/express mail for international delivery which is much more stable and safe.
• We will NOT be responsible for any delay during delivery ,including customs postage checking, strike, force majeure etc.
• Do not provide local pick up service.

• PayPal: Payment@LaptopZ.com (Paypal accept Credit Card, Debit Card, Discover,etc.)
• Payment should be completed within 5(Five) days of auction closing. Or Cancel Order Request will be opened for closing auction.

• Please feel free to contact us via email,our email is eBay@LaptopZ.com.All replies normally will be sent to your email address ,not ebay message.Pls kindly check your email.
• If you don't get response within 1-2 business days, pls check your email again and your SPAM box.If still no response, most times it is because your email did not go thru successfully or you sent to the wrong email address. Please keep in mind that by no means we would ignore your emails and not respond on purpose.

• Positive feedback is auctomatically done once the payment is cleared. We appreciate all our customers to post a positive feedback and 5 Scores DSR.
• We strive to earn 100% perfect "Five-Star" scores from you. The star-scores are very important to us. If anything about your transaction did not meet your expectations. PLEASE LET US KNOW AND GIVE US THE OPPORTUNITY TO MAKE THINGS RIGHT.