PAYMENT
1.Paypal payment is suggested.(it's the best way to protect your right).
2. All payments must be submitted within 5 days after you win the item, We will arrange the dispatch within 2 days after we receive the valid and full payment.
SHIPPING
1. We will ship the item in 24 hours after your payment is clear. After we send the item out, we will notice you of that. So you need not worry about your parcel.
2.We only ship to the given address in paypal.please make sure the name and adddress you offer in paypal is correct. If you want to change your address or colour, please note down it in paypal, DON'T tell me about this on EBay.
3. For the reason of multinational transaction, the shipping time maybe a little longer. Normally we send the item by register air mail, it will take 10-25 days to deliver. Sometimes it would be longer because of the bad weather or time waste of customs clearance, please wait patiently when you do not receive the item on time. If you don't receive the item within 30 DAYS, pls contact us, I will do my best to help you.
Important Information
1, If you meet any problems that you can not solve, please contact with us first. We will try our best to provide you the best service. 99% of problems can be solved through communication. Negative feedback or dispute can not solve problems and it does no good for both of us.
2, If you feel satisfied with the transaction, please leave positive feedback for me, then I'll do the same for you. Please don't forget to leave me 5-star for Detailed Seller Ratings (item as description, communication, shipping time, and shipping and handling charges). With your encouragement, we will do better.
Two Important Questions You may Care
1,About postage
Postage includes the actual postage and corresponding packaging fee and handling fee, which is coincident with eBay’s regulations.
2,why i still have not received my item after the mentioned time?
For the reason of multinational transaction, the shipping time may be a little longer. The usual transmit time is 7-15 days (airmail). Sometimes it would be longer because of the bad weather, the time waste of customs clearance, please wait patiently when you do not receive the item on time. You can contact us at first and we will help you to check it.
Return Policy
1. We provide 30 days warranty for all items. You need to pay for the shipping cost that you send back for replacement or refund(NO EXCEPTION).
Attention:a piece of paper should be enclosed including your item number, EBay ID, and address.
Customer Service
We try our best to provide excellent and professional service. Please contact me on eBay if you have some problems. Then I will give you a quick answer. Don’t send emails (yahoo) to me. This mailbox is not monitored and you will not receive a response. You had better not send messages to me on weekend.
My Working hours: 10:00am—5:00pm (Beijing time,Monday to Friday)
FAQ
Q: How many hours can the Battery last?
A: When it is full, it can work for 4-8 hours.
Q: What is the diameter of jack in the earphone?
A: It is 3.5mm.
Q: Which countries can the players be sent to? What’s the shipping cost?
A: My players can be sent to all over the world except Italy and Portugal.The shipping cost is the same as what you see in the web.
Q:How long will I get my MP4?
A:It may take 7-15 business days after it is sent out in normal.
Q: Can the charger be used in Europe?
A: Yes. We have 2 kinds of chargers 2-round-prong and 2-flat-prong Chargers, Please remind me which kind you prefer in paypal note, if not, I will send a normal one by default.
PS: The 2-round prong charger can be used in 3 prong sockets.
Q: I have bid a blue MP4,but now I want a silver one, can you help me?
A: Sure, If you want to change the color, please remind me in paypal when you send the payment. DON'T contact me in EBay about this.
Q: Can you send it by UPS, or EMS, DHL? How many days will I receive it in this way ?
A: Yes, I can. But it's more expensive. Please contact me for the shipping cost details.
Q: Need I pay for the tax when I receive the items?
A: The customs vary in diffenrent countries, but we will do everything we can to avoid tax, the selling price exclude any tax/duty. Please Note:
a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
b) Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
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