Summary of Our Selling Policies Payment We accept Paypal, Propay (our private merchant credit/debit card processing) and USPS (postal) money orders only.  Payments made thru Paypal must be a confirmed payment and shipping address. If you have questions about your confirmed Paypal address, please contact Paypal's customer service center at 1-402-935-2050. International buyers must pay through Paypal.  Although we prefer all buyers pay us electronically, we will accept USPS money orders when payment arrangements are made first via e-mail. Payment must be received in seven (7) days. Shipping Domestic Shipping Methods:                    USPS Priority Mail:   2-4 days                         UPS/Fedex Ground: 1-6 days (we reserve the right to use Fedex instead of UPS) US Shipments outside of the continental US (including Alaska, Hawaii, Puerto Rico and any other US holdings & territories), must ship United States Postal Service.  International Shipping Methods:   USPS Global Priority/AirMail: 10-21 days     International buyers are responsible for any/all duties/taxes. Please don't ask us to be dishonest on a custom's form.  If you have purchased an item from us, we can not mark it as a "gift". Fedex/UPS shipments include $100. of insurance.  USPS shipments will ship uninsured unless the buyer specifically purchases insurance.  While insurance is optional, we strongly recommend that you purchase insurance to cover your item for the full purchase price.  We will not be responsible for lost packages, damages etc. to shipments that are uninsured or underinsured. USPS domestic insurance rates = $1.50 for each $50.00 worth of insurance USPS international insurance    = $3.00 for each $50.00 worth of insurance When possible, we will combine shipping charges if you win more than one item within a 72 hour period.  In order for us to combine shipping, you must make  ONE (1) payment for all auctions.  If the items are breakable, back-ordered or temporarily unavailable, we may opt to ship items in individual packages with individual shipping charges, at our discretion.  We can ship no more than 3 items together depending on size.  Shipping insurance is your responsibility, if you want to purchase insurance, please let us know when you send payment.  We cannot be responsible for uninsured packages.  If you need to file an insurance claim, we will do everything within our power to help.  For your benefit and ours, we ship all domestic packages with a tracking number.  You will receive an email with a tracking number usually the day before we actually ship.  Please allow at least 36 hours for the item to start tracking online. Order Processing & Merchandise Availability   Order Processing: Most orders are subject to a minimum two (2) to five (5) business day processing time. If your items are readily available, we may be able to process your order in one (1) to three (3) business days of receiving your cleared payment. Occasionally, orders may take more than five business days to process. If we will need more than three (3) to five (5) business days, we try to keep you updated by email of your order status.  Orders begin processing each business day at 4:00pm EST. If your payment is received before 2:00pm EST, the next business day will be your first processing day. We are open M-F 9am-6pm EST. We are closed Saturdays, Sundays, and holidays. Please note that order processing time is in addition to the shipping transit time selected during your checkout. Order Processing/Transit days are Monday-Friday, excluding holidays. Upgrading your shipping only shortens your Transit time, and your order is still subject to a minimum of 3-5 business days for processing.   Merchandise Availability: Occasionally, due to circumstances beyond our control, merchandise may not be available for 30 +/- days from the date of purchase. If we know of a delay in the processing of your shipment, we will contact you as soon as possible. This may be before the auction ends, shortly after, or within a few  days after we receive your order information. If you are not willing to wait for the merchandise, please let us know, we will gladly and promptly refund your payment as quickly as possible. By bidding, you agree to this possibility.   If you do not agree, please do not bid.  We want you to have your item! If your shipment is delayed for more than a few days, or is back-ordered, we are as upset as you are.  Please be patient while waiting for your item, we are as anxious as you are to get your order to you!   Refunds & Returns This is a custom skate package.  Sorry, no returns, refunds, or exchanges.   Any insurance claims for damages of product(s) during shipping are the responsibility of the buyer.  The buyer must file any and all insurance claims to recoup money.  We will, of course, be happy to help in the resolution of any insurance claim, but the buyer is ultimately responsible for the completion of the claim. Customer Service Contact Us We want you to be another one of our satisfied customers.  Please don't leave anything less than positive feedback until you have given us the opportunity to address your concern.  We are honest sellers and we respect you as a customer and we put great value in our reputation.   Please leave us positive feedback after you have received your item.  As soon as you have expressed your satisfaction through positive feedback, we'll leave our positive feedback for the transaction.   Please contact us if you have any questions, concerns or problems.  We believe that there is no problem that can't be solved through honest, clear communication.  Just email us and we will get back to you pronto unless we're on vacation or it is a holiday.  We will do our darndest to reply fast.    Please be advised that certain email addresses like hotmail, may consider our email address as "junk mail" or if you have a high security setting on your email setup. We usually email within hours of auction ending so if you do not hear from us within 48 hours, please email us and we will contact you again thru Ebay.