Satisfaction Guarantee (Refund or Exchange)

If for any reason you are not completely satisfied with a purchase within the first 14 days of receiving the merchandise, please simply contact us ( musegarden@yahoo.com ) to issue you the refund or exchange a new merchandise for you. Please note that you will be responsible for return shipping costs (to our warehouse) when returning your merchandise.

• Return / Refund --- just simply return the merchandise in its original packaging and condition and we will refund your bid amount in full once we receive the merchandise. Shipping and Handling costs are not refundable. No exceptions.
• Return / Exchange --- just simply return the merchandise in its original packaging and condition and we will re-ship you the same model. Please note that you need to prepay us the re-shipping & handling fee. 

Please contact us first before returning any merchandise for approval.

• Deliver to Canada $100cad and Worldwide $105cad.
• Local pick-ups are not allowed.
• Ship by Express within 24 hours of the payment being received.
• Provide you an on-line tracking number after we ship.
• If there is any visible damage on the parcel, please do not sign for it and inspect the merchandise first. If there is any damage obviously caused by shipping, such as broken instrument case or dents in the instrument, please report to the courier before he leaves, and then contact us.
• It usually takes 4~6 business days for delivery, but please allow up to 14 days because all items will be shipped from our warehouse in Asia.

• Combine the goods to send and save postage for customers when you buy more than one item is possible. You can combine up to 5 days of wins or buys.
• Combining discount calculation methods: 2 items, Get $10CAD Back on Total Postage/Handling fees, 3 items, $20CAD Back, 4 and more items, please e-mail us for the accurate discount rate.

• PayPal (http://www.paypal.com ) is highly recommended for buyers. Please pay to "musegarden@yahoo.com".
• Money Order(for international buyers, please use international money order), Certified Cheque, or Personal Cheque will be accepted. Mailing address is available when customers check out by themselves from eBay or when we send invoices.
• Direct bank deposit will be accepted for Canadian buyers. Account details is available when customers check out by themselves from eBay or when we send invoices.
• Non-paying bidders will receive negative feedback and eBay non-paying bidder program will be undertaken.
• The successful bidder completes the sale transaction within 7 days from the date of receiving email notification, or self checkout following the end of the sale.
• Please feel free to email us at musegarden@yahoo.com for any additional information. We usually respond to every e-mail within 24 hour

We gladly exchange positive feedback for each customer and each auction. If, for any reason you are not satisfied with your purchase, please contact us before leaving negative feedback and we will make it right.

We gladly offer a 1-year limited craftsmanship warranty. Our 1-year limited warranty starts from the day you receive the musical instruments as recorded. Your eBay Item Number of your purchase is the warranty reference number, you will need to provide us the reference number to report any issue of the item. All original packaging must be retained and returned with the damaged or defective item. Any delay in report of defect and damage might cause the warranty to be void.

The warranty covers all defects in workmanship. We will pay for all labor and material costs for items covered under warranty. In case if repair will not resolve the problem, our company will replace with a brand new item of the same model or similar model that is valued the same or more.

• Buyer is responsible for ALL SHIPPING AND HANDLING incurred
• Instrument must be returned to manufacturer's warehouse to determine the cause of problem. Our professional luthier or technician will inspect the item to determine appropriate repair or replacement.

Excludes

• Any damage, deterioration or malfunction resulting from misuse, negligence, accident, abuse, or improper operation.
• Deterioration by reason of perspiration, corrosive atmosphere, or other external causes such as extremes in temperature or humidity;
• Normal wear and any periodic maintenance (i.e.; worn frets, worn machine heads, worn plating, string replacement, scratched pick guards, or damages to or discoloration of the instrument finish for any reason).
• Pads and felt parts
• Any customization of parts (i.e. bridge, pegs), freight, handling and removal/installation costs are not covered under this warranty.