New Soleus 12,000 Air Conditioner Heater & Dehumidifier

Shipping Terms

Shipping Rate: $0.00

This product usually ships from the warehouse 2 - 3 business days from the time we receive the payment. 

Product will be shipped via UPS, DHL or Federal Express. The method of delivery will be standard ground shipping. If you require expedited shipping such as Next Day Service, please give one of our Customer Care Representatives a call at 1-877-512-9724 prior to bidding or using the buy it now option. Once we have confirmation that this unit has shipped, we will forward the tracking information to you. Please inspect your shipment upon arrival for any damages.

Once we have confirmation that this unit has shipped, we will forward you the tracking information so you can schedule a delivery time.

Important Additional Shipping Info

- CompactAppliance will not ship outside of the Continental U.S.
- We do not ship to APO addresses, FPO addresses or PO Boxes.
- We include insurance on all shipments.
- Deliveries are made during the weekdays only. No weekend deliveries.
- In order to track the shipment, the winning bidder will need to provide a password that can be up to 10 characters in length and it can be a combination of letters and numbers. It's imperative for the winning bidder to provide this password so the shipment can be tracked. We use these measures to protect our customer's information.

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Customer Service

If you have any questions about an item or this auction, please contact us through the following options:

Email: ebay@CompactAppliance.Com
Telephone: 1-877-512-9724

Hours of Operation

Our normal business hours are from 8 a.m. to 5 p.m. Central Standard Time Monday through Friday. We will reply to all emails sent to us over the weekend on the following Monday.

Returns Policy

Most products may be returned for any reason within the first 30 days after delivery. Returned products must be in a new, fully functional, and undamaged condition, and must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA). Returns related to orders that included “free shipping” will be subject to a 15% restock fee. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and Compact Appliance.com reserves the right to adjust the refund on the return depending upon the condition of the returned product.

Returns must be shipped to us by using the same means of transportation as the product was delivered to you. You would need to contact us at 1-877-512-9724 to obtain an Return Authorization Number (RA #) prior to returning your product so that we can process your return. All unauthorized returns will be refused at the time of delivery and no credit will be issued.

Defective Products

Your satisfaction is our top priority. The products we sell carry the manufacturers warranty and all product defects would go through the manufacturer. We can assist you with contacting the manufacturer if you have any problems but the warranty is ultimately the manufacturers responsibility.

Damages

We will gladly exchange or give you a refund for the full amount of the merchandise so long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. Once we are contacted in accordance with the above procedures, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. If you do not make the product available for pick-up, you will be required to ship the product back yourself. Please call us ASAP at 877-512-9724 to set up a return for a damaged product.

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Checkout

After winning an item in auction or completing a Buy-It-Now purchase, you have two check-out options:

Check-Out Now! Click on the Check-Out button at the top of this page or click here to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for the winning bidder email confirmation.

Check-Out Later: If you do not choose to Check-Out Now, you will be notified by eBay via e-mail that you are the winning bidder. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.

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Payment



We accept Visa, MasterCard, American Express, and Discover, through our secure checkout system as well as PayPal. We DO NOT ACCEPT Personal Checks or international credit cards. Please choose regular PayPal or a US credit card to pay so we can provide you the best buying experience possible. We greatly appreciate your understanding.

To complete checkout click on the "Checkout" button above.

Sales Tax

Texas Resident Sales Tax of 8.25% will be added to the total price during your checkout if the product is being shipped inside the state of Texas. Nevada Resident Sales Tax of 7.75% will be added to the total price during your checkout if the product is being shipped inside the state of Nevada. South Carolina Resident Sales Tax of 7% will be added to the total price during your checkout if the product is being shipped inside the state of South Carolina.

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About Us

Our People - Develop a one-to-one relationship with our customers

Each individual employee at Compact Appliance helps build a close relationship with each customer that we serve every day. All of our employees go through rigorous training in which they become intimately familiar with all of our products so that they may help you make the most informed buying decision possible. Whether your question involves installation details, product specifications, or warranty information, we will make sure you know every product subtlety so that you will be sure to make the right product selection for your needs.

We understand that people prefer to communicate in various ways. We also respect the fact that your time is important. This is why we offer multiple methods to contact us as well as setting the following customer service goals during business hours.
- All phone calls to customer service answered within 30 seconds
- All emails answered within 1 day (emails from the weekend will be answered the following Monday)

We appreciate any feedback you have for us. As an eBay Power Seller, we take our feedback extremely seriously. Our history of positive feedback can provide you with self-assurance that we pride ourselves in treating every customer with respect and go the extra mile to make sure you are satisfied with your eBay shopping experience. If there is something that you believe we can be doing better, please let us know at ebay@compactappliance.com.

Our Products - A commitment to quality product lines

Our goal at Compact Appliance is to provide our customers with the highest quality products being manufactured today. We know the products we sell inside and out and will give you honest, accurate information about them. We run test many of the models we sell so that we can help give you insight as to the advantages and disadvantages of each model. If there are products we feel are not performing up to our standards, we will remove them from our web site.

It is also important to us to represent the products we sell accurately on our listings. This is why we go to great lengths to include the best product images and the most in depth product information possible.
We welcome any feedback you have about the products we sell, and gladly encourage recommendations on ones that we do not currently have in stock. To recommend new products or let us know about problems you have had with any existing product we offer, email us at ebay@compactappliance.com.

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