Our ebay store
Policy: (Please read carefully before you purchase from us, thanks)
About items in
our listings:
All pictures are took by
ourselves or from manufacturer, they are real and true. All Mulmeters includes
battery and test leads, if you need other optional accessories which list in our
action, please buy at our ebay store first and we can add this in your invoice.
All of our products are sourced directly from manufacturer or our own OEM
products, they are brand new with warranty, our price are already big discounted
price , normally we couldn't take any offers, but we do have discount for large
volume buyer, please contact us for detail.
About Shipping:
1) Normally your order will be
shipped within 1-3 business days after the payment is clear, you will receive
an e-mail that confirm your order has been shipped within 1-3 days after we
receive the payment.
2) For domestic USA, the delivery
time is 3-5 days by USPS first class/priority mail if this item is stock in USA,
the track number is available upon request, Fast shipping is always available by
paying USPS/UPS/Fedex express shipping cost.
3) All International order
(outside USA) under 2kg: Most orders will be shipped from our HongKong warehouse
by post office air mail, the delivery time: Canada, UK, France: 7-10 days, other
North Europe countries: 10-14 days or longer, For Italy, Spain and Brazil may
takes longer due to more time is needed for Customs Clearance. Sorry we are not
responsible for any custom duty or broker fee, if needed, we can declare your
item as 'gift' or 'sample' for you. There is NO track number for this method,
According to our experience, 0.1% packages will got lost by using this method.
You are very welcomed to pay additional $3.00 for registered mail Or you can
paying more for express shipping 5-10 days with track number, the packages may
get delayed at your country's customs for several days. If you haven't got your
order within 28 business days after your payment is cleared, please DO e-mail us
your paypal date and your item # and your shipping address, we will get your
back in 1-2 business days.
4) International shipment over
2kg: It will ship by EMS express 5-10 days with track number, the track number
will e-mail to you, additional shipping charge may need for some countries,
such as: Brazil, South Africa, Argentina, Chile, Colombia, Costa Rica, Cuba,
Turkey, Poland, Romania, Russia, Slovakia, Ukraine, India, Pakistan and so on,
you can check the detail shipping cost price listing at: (the amount is in USD):
http://www.aidetek.com/New_products_info/General/Shipping_price_list_8_31_08.htm
5) Multiple item shipping is OK.
Discount shipping prices are given for shipping multiple items in one package to
one address: regular price for the 1st item and 30% off shipping for additional
items. This discount can only be applied to the item that has lower shipping
cost compared with the shipping cost of the 1st item.
6) Check your package before
signing on the delievery confirmation, if there is any damage, please refuse to
accept it and contact us.
Return/exchange
policy:
If you are not satisfied
with your order, you can return/exchange in 14 days with full money refund minus
actual shipping cost already occurred ( applied to free shipping items as well) as long as the products are in the original shape. please DO contact us before you ship your order back, we will issue a RMA number and return address, the RMA number should appear on the package in order to get refund or exchange. please e-mail to:
support@aidetek.com
for any RMA issue.
Customer
support/Feedback:
Your satisfaction is our highest
priority, in case if you are not satisfied with your order or didn't get your
order within reasonable time, please do contact us, we will try our best to help
you in 1-2 business days. If you are satisfied with your order, please be kind
to leave positive feedback for us, your valued suggestion is highly appreciated,
we will send coupon or free gift upon your next purchase for any good
suggestions we will take. If you have any questions and concerns, please feel
free to e-mail to:
support@aidetek.com
or by phone (408) 329-7985 or Fax (866) 571-5680. Thanks for interesting in our
products and good luck.