If you have any questions about an item please feel free to email us at sales@thesneakerboxx.com. Please note: Customer Service hours are Monday – Friday from 9am - 6pm. All questions received after will be answered the following business day.

We have a 14 day hassle free return policy on all items returned unworn with original box wrapped protected.  Once we receive receipt of your return, we will refund your total purchase price minus a $10 restocking fee.  Only in the case of the receipt of an incorrect item will we refund the shipping expenses on returns. In all other general returns we are not responsible for the shipping fees. All exchanges must be of the exact style and size of your original purchase.

In order for us to process your return efficiently, we ask that you include in writing the reason for your return/exchange. If you have any other questions about the return/exchange please email us or call us 856-317-0023. Thanks