Terms of Sale

You are buying your item from Zeff Photo, a retail photography store, and have been in business in Boston, MA for more than 70 years.

Our clients range from industrial and professional to amateur photographers. In addition to our retail store, we also operate a mail order division.

Our eBay business hours are 9:00 am to 5:00pm Monday thru Friday, and Saturdays, 9:00am to 4:00pm Eastern Time.

Winning bidders: please contact us at 617-489-3311 or by email at auctions@zeffphoto.com as soon as possible following close of the auction end

with payment and shipping instructions. 

How to Pay for your Item

Please contact us at 617-489-3311 ext. 140 or by email at auctions@zeffphoto.com for our PREFERRED PAYMENT OPTIONS. 

When contacting us, please provide the eBay Auction Item Number, Address, Telephone number, email address when you call. 

We do not share customer information with any third party

Shipping Info regarding your Item

Please use the eBay Calculator to determine shipping cost to your location.  We strive to ship items

within 24 hours of payments received at our office. Items will be shipped via the terms listed on the auction.

When items are being shipped via UPS you will receive an automatic email with the UPS tracking number.

Shipments to an address in Massachusetts include 5% state sales tax, unless you are a dealer with a Resale Certificate.

                        International buyers are responsible for any VAT fees.

Please allow additional shipping times for international shipments.

Feedback

As eBay values its buyers and sellers, We value you as our customer and provide positive feedback

to you and hope you will do the same for us.  In addition to your positive feedback, we hope you will

give us FIVE STARS on all of the Detailed Seller Ratings. 

If you feel like we fell short of FIVE STARS, please contact us first  by calling us at 617-489-3311or

email us at auctions@zeffphoto.com and we will make sure you are happy.

Warranty and Returns

The Manufacturers Warranty is in effect on new equipment.

Zeff Photo makes every effort to fill your order correctly. In the event of an error, please contact us immediately.

All returns require a return authorization. Return authorizations require a valid reason, such as the item not

matching the item description in the auction listing, or undisclosed damage or defect. Requests for return authorizations

must be made within five (5) days of receipt of merchandise. Items must be returned in original their condition.

That means all packaging and instructions clean and intact, with warranty cards unfilled on new equipment.

Used equipment must be in the same condition as when shipped.  Returned items may subject to a restocking fee of 20%. 

Shipping charges are non-refundable

Orders unpaid ten (10) business days after the close of an auction will be canceled without notice