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Our most common NEGATIVE Feedbacks include: "Why did you charge me so much for shipping ?!" Please note this is clearly stated in our auctions in the shipping/handling portion above. There is a $1.00 packing/handling fee inside the U.S., which includes labels, bubble envelopes, ink, etc.... Internationally, there is a $2.50+ handling due to forms and customs, and simple inconvenience.
"Seller had no/poor communication." We send out the following e-mails, through ebay AND paypal's e-mail system, to your registered ebay (and paypal) e-mail address. Payment received e-mail, (payment cleared e-mail for e-checks), Item shipped e-mail, Tracking/Delivery Confirmation e-mail, Item checkup/Feedback reminder (if no feedback given after 2 weeks). If you are not receiving at LEAST those e-mails (plus ebay and paypal's OWN e-mails to you) then you need to check your spam folder, or ALLOW all e-mails from our e-mail address (*@ElectricQuarter.com). We reply to ALL e-mails within 24 hours on most days, and usually within 12 hours. Weekends, holidays, etc... increase time occasionally.
"Why did it take so long to get here? I needed this a week ago!" We offer priority mail shipping, and express mail shipping on ALL of our items for faster shipping. Priority mail anywhere in the world is usually 2-5 days, Express mail is overnight. First class USPS is slow sometimes. It is possible for the USPS to take up to 2 weeks just to go a few states. International first class can take 2 months in some cases. These are worse case scenarios, but you MUST be aware of them when choosing your shipping preference. We also suggest you check the datestamp on the label. Please don't hold our store accountable for a long shipping time if we got it out within 1-2 days... International items ONLY ship 1-2 times per week and tracking is generally not available. |