Our Policies
SHIPPING INFORMATION
Buyer to pay shipping and insurance as stated in description and auction details. Please purchase insurance. We can not be responsible for items lost in the mail where you have not opted for insurance.
Our policy is package and ship FAST usually the same day but always within 24hours of payment clearing.
There may be certain instances where your item does not ship same day (i.e. payment received after 5pm or on a Saturday. ) We will also e-mail you with a tracking number.
Shipping method
The shipping method is based on location of buyer and item. Most items ship Priority Mail or First class for smaller items. Any items with FREE SHIP will be delivered in the most economical method, either USPS parcel post or UPS ground. Any concerns about delivery dates please email us. Quicker delivery methods are available at additional cost, email us for information.
Where do we ship?
We currently ship our products Worldwide. We also GLADLY ship to APO and FPO post offices for our military customers.
PAYMENT INFORMATION
Serious bidders only and payment expected within 7 days of auction close.
If you are the winner, click the button above to check out right now!
Payment Methods
We accept Paypal ( you can sign up by clicking the logo below auction) or money order. Personal checks will be accepted but will be held until cleared, approximately 5 business days post deposit.. Money orders are accepted as well.
- Florida residents must pay 6.5% sales tax.
- Please do not send cash. The post office will not insure cash and if lost it cannot be replaced.
- Please use the MARKETWORKS CHECKOUT BUTTON to pay for your auction. This will ensure the most prompt record of payment and delivery of your purchase. All auctions must be processed with the Clickout within 3 days of auction end.
RETURNS
Refunds or replacement for damaged in transit items are the responsibility of the buyer if uninsured, and the carrier if insured (either UPS or UPIC insurance).
Returns and Refunds are accepted for items returned in NEW UNUSED condition. I must receive an email within 48 hours of receipt of item of this request. Only the auction price will be refunded, shipping charges and shipping back to us will be at the buyers cost.
Damaged goods for which insurance was not purchased are the sole responsibility of the buyer. Those covered by insurance will need to have claims filed.
Refunds for reasons other than damage or mail damage need to be authorized by The Regal Gift Co. customer service department. Please email theregalgiftcompany@yahoo.com and advise us as to why you wish to return the item.No refunds will be issued prior to receipt back of merchandise in ORIGINAL shipped condition. Buyer must pay for all shipping costs, auction amount only MAY be refunded, and only if merchandise is received back in original condition within 1 week of receipt by buyer of merchandise. Seller reserves the right to refuse a refund - this would include buyers remorse or damage or use of item by buyer.
FEEDBACK
The goal of feedback is to allow each party to show their satisfaction with the auction at its completion. Our job is to receive payment and promptly ship you the item so that you are satisfied. We hope and trust that if you are satisfied and we have done our job, you will leave us positive feedback.
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