Orange Pet Tent Exercise Pen Playpen Dog Cat Soft Crate

Shipping Lost, Damage or Factory Defect

Double check your shipping address before you pay the item, we can not guarantee to change the address for you after you make the payment, if you register your paypal or ebay with a P O Box, please make sure to give us a physical address to ship.

Please understand that, from time to time, shipping lost, damage or factory defect occurs, and that this is beyond our control.

If you receive items that have defects or damage, please take the following steps:

1) Describe the damage to the outer box
2) Identity which parts need replacement by part # listed on the assembly instructions
3) If possible take digital pictures of the box damage, if any, and the part damage

We will determine together whether the entire item should be returned and a new one sent out, or just a replacement part sent out.

Factory requires us to have the defect item returned to our warehouse for them to evaluate before they reimburse us, and they will not reimburse us the shipping charge even when they admit it is manufacture defect, because of the small margin to sell on ebay, we can not afford to pay the shipping back from you to us.

FedEx only give us three weeks to file claim for damage and/or lost, so open the box immediately after you get it, the earlier you report to us, the better chance we will win the case.

There are very small chance FedEx show the item delivered but you never get it, it can be caused by either dishonest FedEx driver(they steal it, or they simply dump it because they can not find your address), or it can be caused by somebody steal from your front door, there is no place in the FedEx shipping label we can advise fedex driver where to put the box.  We highly recommend you give us your business address to avoid the lost issue.  We can not be responsible for the issue like this.

Order Cancellations

Be careful when bidding or buying on eBay. Once you Buy It, you have committed to purchasing from the seller, and the seller is charged significant eBay fees, some of which are non-refundable, and the seller may lost the opportunity to sell the item to other buyer.  Please ask as much question as you can before you place the order, we will only cancel the order if you can prove to us you have significant financial difficult that you can not pay for it, even for that, we need charge you $10 cancel fee.

Return Policy:

It is buyer's responsibility to ship the item back in the original condition at buyer's cost, under no circumstance will we pay the shipping back.

Items Damaged In-Transit and/or Factory Defects will be repaired or replaced, if you want us to send you another whole set, you need pay to send the original one back at your cost. 

Unused/Not-Desired can be returned within 7 days from the date of purchase

Used Returns are not accepted under any circumstances, even just one single use.  This is the only way we can guarantee every item we ship out is brand new and never used.  By returning the item, you guarantee that it is never used, we will not refund you if we find out otherwise. 

Feedback:

We guarantee that you will be satisfied with your transaction with us. If you have any concerns with your order or the product received, please contact us by email or phone, and the issue will be resolved as quickly as possible.  It is our goal to earn 100% positive feedback and 5 star rate in each category of the Detailed Seller Rating.

We want to be fair to all our buyer and we wish you will return the favor to us, sell on ebay is very low margin business, in order to make it right, the factory, us, the shipper and some times you all need to work together, please do not blame us for factory and shipping issue, we promise you we will try to work with you to get best return from factory and shipper if it is their issue.  We want your positve feedback and we will do our best to earn it.