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Q: Is this an official Dell Store?

A: Yes, this eBay store is owned & operated by Dell, one of the world's leading PC manufacturers.

Q: Are the products brand new?

A: Yes, all products for sale in the Dell eBay Store are brand new.

Q: What action do I take to activate ownership of a product purchased from the Dell eBay Store?

A: If you purchased a product from the Dell eBay store which has a service tag ( notebook or desktop computer, printer, projector, etc.), you will need to complete an ownership transfer to register your warranty. To register your ownership of that product with Dell, simply go to My Ownership Transfer, complete the form and submit it. You will receive an email when the process is complete. The transfer process can take up to 10 days.

Q: What happens if I do not complete the ownership transfer?

A: You will be unable to receive Customer Care or Tech Support service from Dell.

Q: Are rebates available for products purchased from the Dell EBay Store?

A: Rebates are no longer offered on Dell products, but may be offered on some third-party software and peripherals (S&P) items ordered through the Dell eBay Store.

Q: Is Price Protection Available for products purchased from the Dell eBay store?

A: Because we continually provide our customers the very best value on all our products, Dell does not offer price protection.

Q: Do you deliver outside the United States?

A: Currently items purchased through the Dell eBay store can only be delivered in the UNITED STATES.

Q: Can I custom design my system?

A: At this time all systems sold in the Dell eBay Store are pre-configured. Before placing your order, please make sure that you are satisfied with the product that you have selected as we cannot make any changes once the order has been submitted.

Q: Can I make changes to my order after it is submitted?

A: Before placing your order, please make sure that you are satisfied with the product that you have selected. Once your order has been submitted it is not possible to change the order in any way.

Q: Can I cancel my order after it is submitted?

A: Before placing your order, please make sure that you are satisfied with the product that you have selected. Once your order has been submitted it is not possible to cancel the order. However, after you receive delivery of your order, you still have the option to return it to Dell within 21 days of the invoice date. Unless the product is defective or the return is a direct result of a Dell error, a restocking fee may apply of up to 15% of the purchase price paid, plus any applicable sales tax.

Q: How can I verify that the order I placed online went through?

A: After you place an order, we send you an e-mail response acknowledging receipt or confirmation. This e-mail includes your order details, order number, customer number and the Estimated Delivery Date. Occasionally, we may need further clarification about your order. If this is the case, an online sales representative will contact you. If we don't contact you, please do not be concerned.

Q: Why is my order going to take longer than I expected?

A: Your order might take longer to process if you have ordered one of Dell's most popular products. After you submit your order, you will receive an e-mail titled "Order Confirmed" containing an Estimated Delivery Date and occasionally this date is longer than usual because of the product you have chosen or when one of our offers is exceptionally popular. You can easily check on the progress of your order at any time online. Please visit My Order Status.

When your order ships, we will send you an e-mail with an updated Estimated Delivery Date and delivery information for your order. Please check your e-mail regularly (including "junk" and "spam" mail folders).

Q: What happens if my order is delayed?

A: The Estimated Delivery Date you received when you placed your order was based on the most up to date information we had at that time. Sometimes a delay can occur after your order has been submitted. If your order is delayed, we will send you an e-mail titled "Order Delayed" which will contain the Revised Delivery Date for your order. The new date will also be updated on My Order Status. If we haven't contacted you about a delay and the Estimated Delivery Date has not yet passed, then your order is still on track.

Q: How will I know when my order has shipped?

A: When you order ships, you will receive an "Order Shipped" e-mail which will contain your Estimated Delivery Date along with tracking and delivery information. Please allow 10 business days for receipt of this e-mail. Please recognize that Dell will need account information contained in this e-mail to assist you with your order. Please refrain from contacting us until you have received this e-mail.

Q: How do I track my shipped packages?

A: Once your order is listed as "shipped" within My Order Status, a link will become available for you to view your tracking number(s), click on the delivery status and click straight through to the carrier's website.

Note: It may take up to three business days after your order ships before your order's tracking information becomes available online.

Q: Will everything I ordered arrive on the same day?

A: If your order contains multiple items they may ship separately and arrive on different dates. This may result in separate deliveries. When your order (or part of your order) ships, we will send you an e-mail titled "Order Shipped" with the estimated delivery date and the delivery information of every item shipped. Each item is referenced by its own Order Number.

If everything you ordered is not listed on this "Order Shipped" e-mail, please check the status of the unlisted items by clicking on My Order Status.

Once the remaining items (if any) ship, we will send you a separate "Order Shipped" e-mail. So, please check your e-mail regularly (including "Junk" and "Spam" mail folders.

Q: Can I change my delivery method?

A: All orders will be shipped by FedEx and UPS ground delivery service. Shipping upgrades are not available. Please allow up to 5 business days for delivery.

Q: Can I change my delivery address?

A: Once you have submitted your order the delivery address is verified. To help prevent fraud we cannot change the delivery address after your order is submitted and verified.

Remember, if you won't be available to accept delivery, you can arrange for another adult to take delivery on your behalf – as long as it's at the same address.

When your order ships, we will send you an e-mail with the Estimated Delivery Date and the delivery information for your order. Please check your e-mail regularly (including "Junk" and "Spam" mail folders).

Q: Can I change my delivery date?

A: When your order ships, we will send you an e-mail with the estimated delivery date and the delivery information for your order. Since your order is already with the carrier or in-transit, it's not possible to change the delivery date. Please check your e-mail regularly (including "Junk" and "Spam" mail folders).

Remember, if you won't be available to accept delivery, you can arrange for another adult to take delivery on your behalf – as long as it's at the same address.

Q: Can I return my order?

A: If you'd like to return your Dell order please note: You must contact Customer Service within 21 days of the invoice date. Unless the product is defective or the return is a direct result of a Dell error, a restocking feemay apply of up to 15% of the purchase price paid, plus any applicable sales tax.

Q: Does Dell charge a restocking fee for returns?

A: Unless the product is defective or the return is the direct result of a Dell error, a restocking fee may apply of up to 15% of the purchase price paid, plus any applicable sales tax.

Q: If I return my order to Dell, will the shipping charges be refunded?

A: You can return products that you bought directly from us within the timeframe set by our Return Policy. When you return your system, we'll credit your account for the price of the system, minus the initial shipping and handling and any applicable restocking fees. Shipping charges aren't refundable.

Q: What if I have a problem with my system after 21 days?

A: When you have a problem, we want to help you find a solution as quickly and easily as possible. We try hard to provide you with the best technical support that we can. Each system has an individual warranty or service plan. For specific details of the warranty on the product which you purchased, consult the warranty agreement sent with your order.

Q: What is the delivery process for my order?

A: When your order is handed over to the carrier's partner, we will send you an "Order Shipped" e-mail with an updated Estimated Delivery Date and delivery information.

Your order will be listed as "Shipped" within My Order Status and a link will become available for you to view your tracking number(s), check on the delivery status and click straight through to the carrier's website to track your order.

Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery for orders valued at $300.00 or more or shipments of ink and toner valued at $100.00 or more. If you will not be available to sign for your shipment, we offer the following options:

Option 1: Sign the carrier's delivery notice after the first delivery attempt
If you are not available when the carrier makes the first delivery attempt, the driver will leave a delivery notice at your door.

You can sign a release authorization and select your preferred delivery location as front or back door, immediate neighbor,building manager, etc. on this form. The carrier will generally make three delivery attempts before your package is returned to Dell.

Option 2: After the first delivery attempt, pick up your package at the carrier's local office
A second option on the delivery notice is to request the carrier hold the package at the local terminal for you to pick up. Just call the number on the form, and let them know you would like your shipment held for pickup. Carrier terminals are generally open during business hours (8:00 am – 5:00 pm).

To pick up your shipment you will need two forms of identification:
A government-issued ID (drivers license, passport, residency card) that matches the name on the package. A second ID with your name on it (credit card, social security card, etc).

Residential deliveries: the driver may also attempt to deliver to your neighbor or building manager.