Frequently Asked Questions:

                                         What is the difference between peak and off-peak minutes

All calls made during peak hours (see Rate Plan details), Monday through Friday are considered peak or anytime minutes. All other times are considered off-peak, or Nights and Weekends.

Nights start at 7 pm and go through to 5:59 am the following morning Monday thru Thurseday. Weekends start Friday night at 7 pm and go thru to Monday 5:59 am.

Our system runs off of the Verizon Wireless network. Rest assured, your phone will be on the Americas largest and most reliable call area availiable. Anywhere there is Verizon service, you will have service.

You will be charged for any usage not included in your plan; use of any minutes in excess of your plan or services such as 411-Information, text messaging, web access, and international long distance calls will be charged to your cash balance. You can add cash to your account anytime by purchasing a cash card.

To place an ILD call, simply dial the systems access number from your mobile phone before dialing your International number. Instead of entering a PIN as with a typical calling card, the ILD system recognizes your mobile number and automatically accesses your account. You must have a cash balance available in your account to place ILD calls, and additional funds can be added at any time by simply purchasing a cash card.

You can also place ILD calls from any other phone. This increases the per-minute rate by only $.015. You must add the phone numbers of other locations to your account by contacting a dealer or customer service, . Adding numbers allows the system to now associate that location with your mobile phone account.

You can log into your Pay Pal  account online Click send money  inter  lzellman@comcast.net  in email spot, than  $ amount  and click pay or contact customer service ( 443-206-6135 ).

All calls are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes.

Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact customer service for assistance.

If your plan is suspended, you may be out of peak minutes, have a balance owing on your account or your plan has expired. To restore service purchase a plan or cash cards as needed.

 Reactivate your phone,  contact customer service. A reactivation fee may be applied. Any balance due from your old account will be attached to your new account and minutes are deducted to cover those fees. You will be assigned a new mobile number.

You can add or remove voicemail at anytime, at no charge, by contacting customer service.

To set up your voicemail dial your mobile number and press # at the greeting. The system will prompt you to select a 4-10 digit security code and record a greeting. Please keep your security code in a safe place. If you require your voicemail to be reset, all saved voicemails will be lost.

You can listen to your voicemail by holding the 1-touch access key, dialing your mobile number or pressing the button on your phone keypad which displays an envelope icon (if available). Follow the voicemail prompts of the automated system. To listen to your voicemail calling from another phone please call your mobile number and press the # key during the greeting. After you enter your security code, simply follow the automated instructions.

You can block or add text messaging at anytime, at no charge, by contacting customer service.

You can change you mobile number anytime by  contacting customer service. There is a $4.00 fee for changing your number in the same area code and a $9.00 fee for a new area code. Once your mobile number has been changed, the new number must be programmed into you phone before you can make and receive calls.

If your phone has been lost or stolen, you can report it missing by contacting customer service.

You have the option to change phones at any time. If you purchase your new phoneform us, a customer service representative will update your account, program your new phone with your information, and test the unit.

You will have service for as long as you have an active plan, minutes on your account, and no outstanding balance due. If you do not want to continue with service simply do not buy another plan. You can always come back later and reactivate your service again by purchasing another plan. You will be responsible for any balance due remaining on your account after your service ends