Damaged Items & Returns
In Most cases, a dinged package does not mean that your products have been damaged. If after opening and inspecting your package you find a damaged or broken item, or if your item just does not function properly contact us to arrange a return.
We will accept returns for all defective items, and every attempt will be made to replace the item with an identical item in working condition.
If no identical item is available, the customer will have the choice of recieving a simular item of equal value or a full refund. No refunds will be issued if a replacement item is available.
To process your return please obtain prior return authorizationfrom us via email or telephone Ubefore mailing your item backU. Please include your full name, ebay id, original item number, and your return shipping address along with the item to be returned.
Send it to:
Springledge Entertainment, Inc.
Attn: Returns Dept.
PO BOX 231
Pembroke, KY 42266-0231
USA
If for any reason you are shipped the wrong item by mistake, we will need the item returned to us. After the customer returns the item, we will ship the correct item immediately and reimburse the shipping costs at the USPS First Class or Media Rate only.
We cannot ship the correct item until the other is returned. We will not take returns on opened games! If you recieve a game in error and open it, we will not accept it as a return!