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• After winning an item in auction or completing a Buy-It-Now purchase you must use our secured checkout system. Please click the checkout icon and follow the instructions.
  

• Check-Out Now! Click on the Check-out button and You will be able to complete your payment and finalize your purchase without waiting for the winning bidder email confirmation.

• Check-Out Later: Within 1 hours of the end of the auction, you will be notified via email that you are the winning bidder. There is no need to contact us to arrange payment. Our email will contain a link to our checkout site where you will be able to pay for your item.

• Checkout must be completed within 7 days of the end of the auction.

• For your convenience we accept the following types of  payments options for you to choose from like. But first please make sure you Check-out.

  • PayPal 

  • Visa, MasterCard, American Express and Discover 
    (C/C payment must match billing and shipping address only, and is only available for US residents)

  • Money Order

  • Checks. (Checks payments may delay the shipping of your order) 

• Payment is required within 7 days of the end of auction. If payment is not received within 7 days the item will be relisted, and an unpaid item strike will be filed.

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• Our new 20,000 square feet facility has given us the ability to offer you the best service possible. We offer top brand merchandise and the best variety of products to choose from all at discounted prices. New arrivals are added to our online store every day! Please don't forget to check our eBay store for more great items that we offer.
  
  

• As a Powerseller, we guarantee that all of our items are 100% authentic or money back.

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• Customer Service hours are Monday - Friday from 10am - 7pm. EST If you have questions, email or call us.

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• USA
  AtoZShop ships WORLDWIDE. Your order will be professionally packed in sturdy boxes to ensure that your item arrives quickly and safely. We also offer the following services:
  
  • USPS shipping to P.O. Box, AK/HI and APO/FPO and International addresses.
  • Upgrades to next day air and 2nd day air service are available to USA address only when you proceed to checkout.
      
  • Domestic Shipping/Handling
    $ 8.85 for the first item and 3.50 each additional item.
      
  • Shipping/Handling To Canada
    $ 23.95 for the first item and 4.95 each additional item.
      
  • International Shipping.
    $ 30.00 for the first item and 8.95 each additional item.
  • Brazil
    $ 30.00 for the first item and 8.95 each additional item.
      
  • We DO NOT ship to GERMANY INDONESIA, MALAYSIA or SINGAPORE (as per the auction details).
      
  • Shipping Time.
    Please note that orders are usually shipped within one business days of verified payment.

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• We guarantee your satisfaction. AtoZShop has been delighting online shoppers since 2001 and your complete satisfaction is our number one goal. We sell ONLY first quality, NEW, authentic merchandise sourced directly from designers, retailers and manufacturers.
  
  
• 100% Satisfaction Guarantee: If you are not fully satisfied with your purchase, You may send it back in it's original un open un used condition within 7 days for a full money back minus Shipping/Handling
  
  
• For exchanges, all shipping charges are the customer's responsibility. And if there is any credit remaining you may use it towards your next order.
  
  
• You must obtain a return # before sending your item back to us. Please email us or chat with us and let us know you are planning to send an item back for exchange, and we will issue your return # and give you instructions on how to proceed exchanges must be received within 14 days of the receipt of the RA #. Return #s are voided and items are ineligible for exchanges after 15 days.
  
  
• If you are exchanging for another item and see the item online please email us chat with us or call us so that we will reserve the item for you and once the item is reserved we will give you instructions on how to return the item for an exchange.
  

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• What happens if I don't pay within 7 days?
  If payment is not received within 7 days of the end of the auction, the item will be relisted, and an unpaid item strike will be filed. If the item is still available for purchase, we will gladly reopen your checkout. Once payment is received, we will remove the unpaid item strike.
  
  
• When will I get my feedback?
  We leave positive feedback for all of our customers who pay on time and leave us positive feedback. As soon as we receive your feedback, our system will automatically leave feedback for you.
  
  
• Does the item come in the original packing?  
  All items have their labels and are shipped in original packing that was shipped to us.
  
  
• What if I received the wrong or not the correct size?
  there is no need to leave negative feedback and all you have to do is contact us by email, chat or by phone and we will resolve the problem.
  
  
• Will I receive a tracking number?
  Yes, you will be emailed a tracking number when your item ships.

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• By law we required to collect sales tax for items shipped to address in NY.

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• Using this map will allow you to plan receiving of your item. Once item is shipped UPS will deliver it to you within the days shown on your state. Please note: Saturday, Sunday and U.S. holidays are not considered "days in transit" for UPS Service...

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