POL71-CardioChek PA Thermal Printer

We request that you always read all of the manufacturer's printed instructions and information that ships with the products we sell. As such, if you detect any discrepancies between our website information and the manufacturer's printed material please return the product immediately WITHOUT using it and email us about the discrepancy. Once we confirm the information discrepancy that you emailed us and issue an RMA, we will refund your money in full upon receiving the product as quickly as possible.

In the rare event that you are completely dissatisfied with a product that we sold you then please email us about your product dissatisfaction and we will examine your complaint and forward it to the appropriate people that manufactured the product. We will then email detailed instructions back to you as to how to seek a refund back from the manufacturer. Please note that money refunds stemming from product dissatisfaction are the sole responsibility of the product manufacturer.

All other types of product returns are subject to 20% restocking fees
The two paragraphs above explain special product return situations where no restocking fees will be assessed. Other than these two special circumstances, all other product returns will be subject to a 20% restocking fee and TMS does not issue a credit on the shipping and handling charges of returned items.Please note that we cannot accept normal product returns if the product's packaging has been opened. Please email us and notify us of your intent to return a product, and we will then email detailed instructions back to you on how you should return the product.  

Some states or territories, namely New York, prohibit the sale of certain types of home health tests.

Order Processing & back-order policies
In the case where a supply is depleted, we will email you within two business days to inform you that the product is back-ordered. If you wish to cancel your order for the product that is back-ordered then you must reply to our email within 24 hours of it being sent and state what action you want us to take. 

Shipping
We make every attempt to ship all orders as fast as possible.   Our sales office is open Monday - Friday 9AM - 4PM EST.  Please note shipping and handling charges are non refundable, and will not be refunded for any reason.  If the address information is entered incorrectly at the time of placing an order and is corrected by UPS or USPS, there will be an additional charge made to the card holders account for this correction.  This charge will be credited after the order has left our premises and we have been billed by UPS or USPS.  In the event there was an error made, please contact our Customer Service Department as soon as possible.