Terms
& Condition
By bidding on any auctions from CROXGEAR, you
(the customer/ebayer) are 100% agreeing to the terms and conditions
listed below. Please fully read before bidding. No exceptions once
you have placed a bid on our auctions.
Restocking
Fee
All sales are final, no refund.
A 15%
restocking fee of the item price will be applied to all returns
issued for a refund. No exceptions. Those exchanging products due to
defective items or mishaps will not be subject to the restocking
fee.
Shipping
and Handling Charges
Shipping
and Handling charges are Non-refundable.
The ONLY time that shipping and handling charges will be refunded is
if you are accidentally shipped an incorrect product and no longer
want the product you ordered due to time constraints. Otherwise,
there are no exceptions as the shipping and handling charges will
have been applied. Please keep in mind that you are agreeing to this
by bidding on this auction.
Warranty
We stand
behind every item that we sell and will do everything possible to
ensure that you're 100% satisfied. Some products we carry offer
manufacturers warranty in which the customer is responsible for
contacting the manufacturer for a replacement. If you have a problem
with your product within 14 days of receipt of merchandise, please
contact us immediately.
If you receive
your package and find that it is defective, we will gladly replace
the product for you, even if the auction states, "Sales are
Final". Please keep in mind this is ONLY if the unit received
is defective. We'll be happy to facilitate a replacement for you
once we receive the product back in our warehouse. The timeframe for
which to report the defective item is 14 days, after which we will
no longer accept the return.
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- Please
e-mail us for an RMA # ( Return Merchandise Authorization # )
before sending the defective unit. Packages without an RMA #
will be rejected and we will not responsible for any lost.
- For
returned defective item (which is very rare), we will test and
replace it within 7 days. Buyer is responsible for the postage
when returning the item to us, and we are responsible for the
postage for mailing a new item to you. S&H fee is
non-refundable. If the product is tested to be NOT defective,
Buyer is responsible to pay for both way shipping and we will
only waive the service fee.
- Shipping
and handling charges do not reflect actual postage. There are
many fee's associated with selling on-line auctions and they are
added into the "Handling" portion of shipping and
handling. Please agree with the S&H charge before placing
bids.
Shipments Damaged by Carrier
If you
receive your package and the inner contents are damaged, please
contact us immediately. If possible, we highly recommend that you
take a picture of the damaged box and items. We will then use your
photos and descriptions to file a damage claim with the carrier.
Once the claim is complete and the carrier issues us a refund check,
we will then send the replacement product to you. Please keep in
mind that this process may take anywhere from 7-14 business days. We
will only supply an exchange when there is a damage claim, NO
REFUNDS will be issued. Sorry.
Local
Pick-ups
We
currently do not provide any local pickups.
Alaska,
Hawaii, Puerto Rico, US Protectorates/Territories
We are
proud to serve the following locations: Alaska, Hawaii, Puerto Rico.
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