We offer lifetime technical support by phone.  If there is a problem with an item we encourage buyers to contact us immediately by email.  Be prepared to troubleshoot the item by phone with one of our expert technicians.  You will need to be in front of the item with a flashlight handy.  Our expert technicians will do everything to get your game working over the phone.  

Any item sold AS-IS has no warranty but we still offer unlimited phone support on an AS-IS item.  We will however do everything to ensure a positive buying experience.

If you receive a defective item please follow these steps:

·         Buyer must contact us by email within 1 day of delivery with any complaint or need for repair.

·         Buyer must provide us with a phone number and window of time time that they will be in front of the item.

·         Buyer must be prepared to troubleshoot the item by phone with one of our technicians.

·         Buyer is responsible for any return shipping charges.  Any returned items must be carefully packaged and insured for the full purchase amount by the buyer.

·         Returned items are carefully inspected for signs of abuse or intentional damage.  We mark all internal components.  If there is any sign of tampering the warranty is void and any repair will be charged accordingly and is the responsibility of the buyer.

·         If the item is beyond repair, a refund may be given if a substitute is not available.

·         There are NO cash refunds of any sort.

·         Returned items may be subject to a 250.00 restocking fee.

Before an item can be returned, buyer must contact us by email within 2 days of receiving the item, make every attempt to troubleshoot the item with one of our expert technicians, and the return must be authorized by us.