Return Policy
At GearTree, we want you to be 100% satisfied with your shopping experience and your gear. If you are not satisfied with your purchase, we allow you the option to return most eBay auction items for credit or exchange within 30 days of purchase. Refunds on auctions are subject to a 15% restocking fee. In certain instances, where an item shows wear or product packaging is missing or destroyed, a restocking fee may be applied. When returning a product, please follow the return instructions we give you carefully to help avoid restocking fees. Used gear and other items are not returnable for health, copyright or other reasons. No returns on merchandise where trade-ins are involved.
When will my order ship?
Packages ship from our warehouse every business day (Monday - Friday) excluding national holidays.
Orders received before 2:00pm EST ship the same day. Occasionally, some circumstances may prevent this.
If shipping to PR, GU, AK, or HI is desired please e-mail for shipping rates prior to placing an order.
We will not ship outside the US under any circumstance.
When will I receive my order?
Ground delivery times to the East coast are generally 2-3 business days.
Ground delivery times to the West coast are generally 4-5 business days.
Express shipping is available as an option during the checkout process.
Saturday delivery is not standard, but is a service we offer for an additional charge.
Contact our customer service department at 800-705-7095 if you require Saturday delivery.
Can I track my order?
Yes, but you have to use the checkout button on this page. Then, log on to your account at GearTree.com and click the 'Orders History' link located in the left menu.
Order status and tracking information can be obtained at that point.
Call us at 800-705-7095 if you need further assistance.
Track up to 10 items on this computer in 
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