Pioneer Pro Dj CD Package 2 CDJ-1000MK3 & DJM-800 Mixer

Customer Assistance

Payment Methods:
We accept Paypal, Visa, MasterCard, Discover, and American Express as payment for orders. The simplest way to pay for your order is to click on the banner below to enter your payment information on our secure online order form.

International Payments:
We only accept Paypal for international payments.  We are currently unable to accept international credit cards or bank transfers.

Order Status:
We appreciate your business! Shortly after placing your order, you will receive confirmation containing a link where your can track your order status online. As soon as you order ships, you will receive tracking information via email as well.

Shipping & Delivery:

This item qualifies for FREE standard shipping in the continental 48 States.  Order to Hawaii, Alaska, Puerto Rico, U.S. Territories and APO/AFO addresses will incur a delivery charge of .

This item usually ship within <<SHIPPING TIME>> days.

The total shipping time for your order depends on the shipping time in transit as shown in the map above PLUS the order processing time (The "Usually ship in" time is listed on each product page to help you gauge how quickly we can ship your order to you.

Please note that business days are Monday through Friday, excluding Federal holidays within the United States.

Shipping Delays.
We are committed to fulfilling orders within the timeframe specified on product pages. However, from time to time, there may be delays beyond our control. If there is a delay with your order, we will contact you to notify you know right away. Since some items ship directly from our suppliers, delays in sending your tracking confirmation may occur, even though the order has shipped.

Tracking Shipments.
You can check the status of your order once you have received an email from us with the tracking information. You will be directed to the shipper's website where you can track the progress of your package. Please note that we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

International Shipping
We ship to Canada, Latin America, Europe and Asia using US Postal Priority Mail and Fedex International Express.  We reserve the right to use the shipping method we feel would minimize customs and duty charges to the buyer.  If you would like us to ship by a specific shipping method, please include a note with your payment and we will contact you by email.

US Priority Mail International.  US Priority Mail usually takes 10-14 business days to arrive in Europe and slightly more to Asia.  While it is slower than Fedex, we use it to ship to countries in Latin America and Central and Eastern Europe where there are large customs charges for using a private courier like Fedex.  Please note that US Priority Mail offers a Delivery Confirmation service, not package tracking.  This means that many times, there is no tracking while the item is in transit but only after the item is delivered.

Fedex International.  Fedex International shipments usually take about 5-6 business days to arrive.  We use Fedex for almost all smaller packages and to countries where there are no extra charges levied for using a private courier, such as Canada, Australia, and Western Europe.

Duties and Taxes.  We make every effort to reduce or eliminate customs and duty charges to our customers.  Please note that duty charges are out of our control and are strictly the buyer's responsibility.

Returns and Warranty.  Most manufacturer's will honor the product's warranty for international customers.  We also sell extended warranties for many products that are valid overseas.  In the case of any product where the manufacturer will not honor the warranty, we will extend our return period to 6 Months for defective items.  You will have 6 months to return the product to us for an exchange.  All returns must be returned with shipping PREPAID and product replacements will be sent with no shipping expense to the customer.

Returns:

Returns.
Most items we sell come with a 30 day return or exchange policy. For each item in our catalog, the exact return policy is listed on the product page that displays the product image, price and detailed description.

All returns require a Return Merchandise Authorizations (RMA). Please email us at sales@discountaudiowarehouse.com for an RMA number. Returns without this number will not be accepted. All original packaging and materials must be returned with the product.

All returns must be returned with shipping PREPAID. Damaged or defective product replacements will be sent with no shipping expense to the customer.

All non-defective returns will be assessed a 10% restocking fee within 30 days of purchase and will only be accepted in resalable condition with all original packaging. Shipping charges will not be refunded.

Defective items can be returned to us within 30 days. After 30 days, defective product must be returned to the manufacturer for warranty service.

Due to manufacturer restrictions, some items cannot be returned at all. Some examples are flat panel and projection TV's, color copiers, printers, copy machines, and toner cartridges. These items will require service under the manufacturer's warranty. Please contact the manufacturer for troubleshooting and repair service.

International Returns. 
Most items we sell come with a 30 day return or exchange policy. For each item in our catalog, the exact return policy is listed on the product page that displays the product image, price and detailed description.

All returns require a Return Merchandise Authorizations (RMA). Please email us at sales@discountaudiowarehouse.com for an RMA number. Returns without this number will not be accepted. All original packaging and materials must be returned with the product.

All returns must be returned with shipping PREPAID. Damaged or defective product replacements will be sent with no shipping expense to the customer.

All non-defective returns will be assessed a 10% restocking fee within 30 days of purchase and will only be accepted in resalable condition with all original packaging. Shipping charges will not be refunded.

Defective items can be returned to us within 30 days. After 30 days, defective product must be returned to the manufacturer for warranty service.  If the manufacturer will not honor the warranty, defective items can then be returned to us for an exchange within 6 months.  We reserve the right to offer manufacturer's warranty service in lue of an exchange.

Due to manufacturer restrictions, some items cannot be returned at all. Some examples are flat panel and projection TV's, color copiers, printers, copy machines, and toner cartridges. These items will require service under the manufacturer's warranty and are not for sale outside the USA.

Return Shipping
All returns must be returned with shipping PREPAID. Damaged or defective product replacements will be sent with no shipping expense to the customer.

International Information:

International Compatibility:

International Payment:
We only accept Paypal for international payments.  We are currently unable to accept international credit cards or bank transfers.  Paypal allows you to use your bank account, debit card or credit card to pay for purchases and offers 100% security as well as a Buyer Protection Program.

International Shipping:
We ship to Canada, Latin America, Europe and Asia using US Postal Priority Mail and Fedex International Express.  We reserve the right to use the shipping method we feel would minimize customs and duty charges to the buyer.  If you would like us to ship by a specific shipping method, please include a note with your payment and we will contact you by email.

US Priority Mail International.  US Priority Mail usually takes 10-14 business days to arrive in Europe and slightly more to Asia.  While it is slower than Fedex, we use it to ship to countries in Latin America and Central and Eastern Europe where there are large customs charges for using a private courier like Fedex.  Please note that US Priority Mail offers a Delivery Confirmation service, not package tracking.  This means that many times, there is no tracking while the item is in transit but only after the item is delivered.

Fedex International.  Fedex International shipments usually take about 5-6 business days to arrive.  We use Fedex for almost all smaller packages and to countries where there are no extra charges levied for using a private courier, such as Canada, Australia, and Western Europe.

Duties and Taxes.  We make every effort to reduce or eliminate customs and duty charges to our customers.  Please note that duty charges are out of our control and are strictly the buyer's responsibility.

Returns and Warranty.  Most manufacturer's will honor the product's warranty for international customers.  We also sell extended warranties for many products that are valid overseas.  In the case of any product where the manufacturer will not honor the warranty, we will extend our return period to 6 Months for defective items.  You will have 6 months to return the product to us for an exchange.  All returns must be returned with shipping PREPAID and product replacements will be sent with no shipping expense to the customer.

 Customs & Duty charges:
We ship our products to all over the world and are experts at international shipping.  We make every effort to reduce customs and duty charges.  Any cross-border fees are strictly the buyer's responsibility.

International Warranty:
Most manufacturer's will honor the product's warranty for international customers.  We also sell extended warranties for many products that are valid overseas.  In the case of any product where the manufacturer will not honor the warranty, we will extend our return period to 6 Months for defective items.  You will have 6 months to return the product to us for an exchange.  All returns must be returned with shipping PREPAID and product replacements will be sent with no shipping expense to the customer.

International Warranty:
Most items we sell come with a 30 day return or exchange policy. For each item in our catalog, the exact return policy is listed on the product page that displays the product image, price and detailed description.

All returns require a Return Merchandise Authorizations (RMA). Please email us at sales@discountaudiowarehouse.com for an RMA number. Returns without this number will not be accepted. All original packaging and materials must be returned with the product.

All returns must be returned with shipping PREPAID. Damaged or defective product replacements will be sent with no shipping expense to the customer.

All non-defective returns will be assessed a 10% restocking fee within 30 days of purchase and will only be accepted in resalable condition with all original packaging. Shipping charges will not be refunded.

Defective items can be returned to us within 30 days. After 30 days, defective product must be returned to the manufacturer for warranty service.  If the manufacturer will not honor the warranty, defective items can then be returned to us for an exchange within 6 months.  We reserve the right to offer manufacturer's warranty service in lue of an exchange.

Due to manufacturer restrictions, some items cannot be returned at all. Some examples are flat panel and projection TV's, color copiers, printers, copy machines, and toner cartridges. These items will require service under the manufacturer's warranty and are not for sale outside the USA.

Contact Us
For fastest service, please email us at sales@discountaudiowarehouse.com or click on the "Ask Seller a Question" link on the eBay item detail page.