7 days after the buyer receives it | Every item is individually screened before shipment for defects. All returns are at the buyer’s expense, and must have a return authorization number. Personalized doormats and custom runners can not be refunded. All claims MUST HAVE a Return Authorization (RA) number and be made within 7 days of receipt of goods. Shipping costs are not refunded, and items must be returned with all tags intact. Feel free to call us toll-free at (866)845-1600 (limited hours) or e-mail us with questions anytime. |