I try to describe my items to the best of my ability. Refunds are given only if I have misrepresented an item. Shipping & insurance are not refundable. Feedback is given at completion of the transaction, after the buyer notifies us of safe delivery. This is to encourage buyers to contact us and give us the opportunity to resolve any problems. As Ebay points out, negative feedback should be the last resort, not the first. Thanks For Your Bussiness!