We accept all major credit cards, personal checks, cashier's checks, money orders and, of course, Paypal.
Buyers are responsible for contacting us within three days of auctions end.
Though we're very sorry that this is true, we do NOT ship box sets internationally.
Rates listed are for USPS Priority TO THE 48 CONTIGIOUS UNITED STATES, and any changes may require additional shipping costs. As Box Sets ship as their own package, we cannot combine freight with other items.
Customers from Alaska, Hawaii and US Territories should contact us for shipping rates..
Again, we apologize for this, but we do not ship box sets internationally.
We take great care to describe our items correctly and we guarantee all of our products to be as advertised. Should you receive your goods and feel that they've been misrepresented, then please contact us immediately. We will do everything in our power to satisfy you.
Being an eBay Power Seller we ship a whole lot of golf gear all around the world. We have established the following in order to allow you, the customer, to better understand what to expect from your order.
1. Domestic freight costs are for the 48 contiguous United States via FedEx or UPS Ground (at our discretion); USPS Priority to AK and HI. International Freight costs are for USPS International Priority. In those instances where we ship USPS, we will utilize USPS Flat Rate packaging whenever possible. Please see the Shipping Section for more details.
2. We do accept returns on items in the same condition as when they were shipped. This means that if a club or other item was sent to you new and un-used that it needs to be returned to us new and un-used. This is common sense. If we sell you a new club and get a used club back, then it really impedes our ability to sell that club as new again. Items received not in the same condition they were sent may, at our discretion, be subject to a 30% re-stocking fee. Shipping fees are non-refundable, except in the case of an error on our end.
3. Tracking information, provided on domestic FedEx, UPS and USPS International shipments, will be emailed to you by the respective carrier. Domestic USPS Priority provides delivery confirmation only. International customers should also note that, in our experience, USPS International tracking is mediocre at best. We have never had a package fail to arrive, but the tracking is horrendous and sometimes fails to reflect days spent in local customs offices awaiting clearance in the destination country. If this should happen, please be patient. We guarantee that you will receive your package, but can do nothing to alter the reality that is International Shipping.
4. We are high volume sellers of golf shafts and equipment, and as such our in-stock inventory changes daily. This means that, for many products listed permanently in our eBay Store, we are dependent upon arriving inventory to meet orders.
Though it doesn't happen often, there can sometimes be a short delay between the time that we receive your order through eBay and the time that we receive the product from the manufacturer. In this rare event, it is typically not more than 1-3 days before our stock is updated and your order is processed. If for any reason it appears as if there are going to be delays beyond this, we will contact you and discuss your options with you. Your satisfaction is of the utmost importance to us and we will always work to make you pleased with your Customer Experience.
Additionally, we warehouse most of the items that we sell; other, larger or less common items, we have arranged with the manufacturer to direct ship to the customer. For in-stock items we guarantee shipment within three business days. The manufacturer does not make such a guarantee. As such, there can sometimes be short back order periods prior to shipping some items. In this event, it is typically not more than a few days but can be longer during high season. If your purchase is for a gift or is needed immediately for some other reason then it is always wise to send us an email confirming that the item is available for immediate shipment. We will always strive, during high and holiday periods, to have sufficient quantities of most items on hand to meet all orders expeditiously.
The bottom line, though, is that we will ALWAYS strive to make you happy.
ON FEEDBACK:
Please contact us prior to leaving feedback if you have issues that need be addressed. Feedback is not a forum for dispute resolution, it is where you go to comment on how well we addressed your needs. Negatives left prior to contacting your seller are a very newbie-eBayer error and may result in same.
Positive feedback will always receives Positive feedback from us! We, as do most high volume eBay Sellers, wait until positive feedback is received to leave same. We do this because your feedback is the way we know that the sale is truly complete and that our services for a given transaction are no longer required. Rest assured that your satisfaction is our goal.
Buy your golf clubs and equipment from the same people that your Pro-shop buys from! Vector Golf Inc and The Golf Coast Fitting Centers have been in business as a supplier of wholesale golf components for nearly a decade.
We supply over 2500 commercial customers, club makers, retailers and golf courses, including some of the biggest names in the golf retail business, located all across the continent. If you are seeking something specific and do not see it here, then please feel free to contact us. If we don't have it, we'll happily point you the right direction. Commercial customers, we will happily send you our latest catalog information. Just ask!
Please feel free to contact us with any questions you might have.
Either Click on the 'Ask Seller a Question' link, above, to send us an email or call us at one of the following numbers: 800.465.3767 or 714.567.9257 Monday - Saturday, 9am - 6pm PST
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