7 days after the buyer receives it | We accept returns of defective merchandise for replacement only. Please contact us within 7 days of receipt of your product for instructions on how to return defective merchandise. The defective merchandise will be replaced with the same product, if available, or a substitution may be offered with similar products of equivalent value.
All returns must be in the original packaging with proof of purchase from our store. Please contact us at mail@drakehousegifts.com or 609-698-6301 for the return procedure and authorization. Return shipping is paid by the customer. Please insure your shipment and save the receipt as we cannot be responsible for merchandise lost or damaged during return. Returns made without prior notification to us may be returned at the customer's expense.
We will not accept returns of defective merchandise if the defects are caused by negligence, misuse, accident, any alteration or repair made after the point of sale or use of the merchandise outside of environmental or technical specifications. |