EastPro eShop hope all buyers will have a unique and pleasure buying experience. Achieving 100% customer satisfaction is our number one goal, that why we offer a 14 days money back guarantee on all purchases. If for any reasons, you are not completely satisfied with the items your receive simply return it to back to us within 14 days from the time you receive the order for a full refund minus the original shipping. Simply send an e-mail us to return@eastprosale.com or contact us at 203.404.3277.

Shipping is the only part does not cover under the 14 days money back guarantee unless the return was due to our error. If the item you return come with "Free Shipping", we will deduct the original shipping from the refund.

 Buyers can either request a refund for the full item purchase item minus the original shipping , exchange for the same items or different items and paid the difference or store credit on next purchase. Refund will be issue in the same form as where buyers paid for his or her purchase.

In the case of “Electric Dog Fence”, wire are non-returnable if they has already been installed either below or above the ground.

We do not require a Return Merchandise Authorization Number (RMA). Buyers however do need to contact us either via e-mail or phone prior to returning the packages. Please be sure to include following information when contact us:
o Purchase Date:
o eBay Item Number:
o Reason for Returning:
o Indicated if you want: Money Back, Exchange or Store Credit

To assist us in expediting your return, exchange, and/or refund, please:
o Return the merchandise back to us within 14 days after you receive it.
o Return products in their original package includes all accompanies accessories and in resalable condition

o Please place a copy of the invoice and/or packing slip inside the package, if you loss your invoice or packaging slip or the package your receive does not come with it (Thireturn to us because of the insufficient fund on your bank account. Shipment will be release after both return check fee and the item purchase price are paid in full.s is applies only to a Drop Ship Order or items from other than Hamden, Connecticut) then please contact us for further assistance.