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All items come with 30-day warranty unless advertised differently. If the item you have ordered is defective please contact us within the 7 days of the delivered day, after 7 days you will need to pay RMA Processing fees. We will replace or repair the defective item for you. (Buyer must pay shipping fee to ship it back-no exception). In the even that a replacement is not available, buyer may choose to substitute with a difference product, upgrade, or similar product. (If received a wrong item please notify us within 7 days of the delivered day, after 7 days we will not process for exchange.)
RMA
Merchandise must be sent back in the original packaging and displaying the appropriate Return Merchandise Authorization (RMA) number. To obtain a RMA number for your order, please contact us. All RMA numbers are valid for (10) days from their original date of issue. Returned packages displaying an invalid or expired RMA number will not be accepted or pay RMA Processing fees.
- For replacement, merchandise must be returned within 10 days with a
RMA # which we assigned.
- Merchandise should be carefully packed and insured for the full purchase price and shipped via a traceable means (e.g. USPS with Delivery Confirmation)
- Absolutely no walk-in return/replacement service will be accepted.
- A refund may be issued if replacement is not available.
- Pick up service is not available for return merchandise.
- All defective products will be replaced or repaired within the appropriate warranty period.
- All return products will be tested by our technicians to verify the problem. If found to be non-defective, we may ship back to the customer at his/her cost
.
- For any damage or lost item claims please allow up to 30 business days for the processing investigation by the shipping carrier, once the claim approved we will replace or resend the item!!
Please allow up to 10 business days for us to process your return.
Disclaimer
Slickdealguy is not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:
- We are not responsible for any losses in the mail while returning returned merchandise.
- Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
- Any used item will be refused and returned.
Satisfaction Guarantee:
Your satisfaction is very important to us and always is our priority goal for the company. If you do not satisfy with the product for any reason within 7-days (Start from delivery day) , simply just email us to obtain the RMA #, ship it back and we will issue full refund back of the product price and Less 25% restocking fees. shipping, handling and insurance fees are non-refundable in any circumstances. If the product is free shipping, you will entitle up to 50% of the total price. After 7 days (Start from delivery day) , all sales are final. If you want to return the item, buyer must pay for their own shipping for mailing back to us, and there are 25% restocking fee. If the product refuses, there would be 25% restocking fee as well.
Please let us know if you are dissatisfy regarding the item, before leave any bad feedback, we will happy to resolve and work out the matter with you, because bad feedback will not solve problems.
Important: Return product must be in original clean condition box with original accessories, packaging, manuals, registration card, UPC Code, Serial number & cable. Otherwise we will not be ACCEPTED BACK FOR RETURN OR REFUND.
Important: Computer software, video games, audio CDs, VHS videos, and DVD videos are not refundable and no warranty. warranty must be obtain direct to the manufacture.
Return procedures:
Please contact us by email to obtain the RMA number (return merchandise authorization) before shipping the product back.
Business Hours: Monday to Friday 9:00 AM to 6:00 PM Pacific Time.
We are closed on Saturday and Sunday or any National and Seasonal Holidays, all emails will be answered immediately during the business hours! If you have any questions please feel free to email us during the business hours, and we do not answer any questions by phone!
International Custom Duty Tax and Broker Fees : All international customers needed to responsible for all Duty Tax by the Custom or brokers, the shipping and handling is not cover for the custom or broker charges. | 
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