All items are fully guaranteed for 30 days from purchase date. We do extend the 30 day period during the Holiday season until 15 days post Xmas. For defective items we will gladly exchange them for the exact same item only. The customer must send us back the defective item, and we will then send out a replacement item. For non defective exchanges or refunds, we will gladly accept an item for return if sent back unopened in its original condition. |