Shipping
At POOLCENTER, we've been shipping pool products for 20 years, and have always come through for our customers. With dozens of parts and equipment warehouses located throughout the country, your order will ship quickly and correctly!
We primarily utilize UPS Services and offer UPS Ground, UPS 2nd Day Air and UPS Next Day Air.
* UPS Next-Day-Air orders shipped Friday will arrive the following Monday
* UPS Does not deliver on Saturdays, (even though we are processing your orders!)
* UPS does not deliver to a Post Office Box.
What about Large items?
We normally refer to these shipments as LTL, or Truckline. Very Large Items such as Pool Slides, Gas Heaters, Large Pool Filters or Aboveground Pool Kits are too large for UPS and will ship to you by BAX Global, Yellow Freight, and other carriers of high reputation.
Can I use my own shipper?
No, we do not ship using Third Party Billing, or using your shipper account based on the possibility of fraud that becomes charged back to us from the shipper. Also because some of our drop ship vendors will bill only our shipping account and cannot accommodate third party billings.
How Long does it take to receive my items?
UPS Ground service delivers in 1-6 business days within the United States. Our locations allow us to reach 70% of America's population within 3 days, on average. Some items on your order may ship from multiple locations throughout the continental United States in order to deliver all items as fast as possible to you. Over 90% of orders placed by noon will ship the same day. Larger items, larger orders, or scarce items may require an extra day or two of processing time.
How will I know when my Order Ships?
When the item ships, you will receive an email sent from POOLCENTER or from UPS (Quantum View) or eBay- Please adjust your spam settings necessary to allow emails from us. You will be sent this email within 24 hrs of the items shipment (M-F). This email will contain your tracking number from either UPS or FedEx (for our Chicago Warehouse only).
* If the tracking number includes letters (alphabetic) at all, it is a UPS tracking number and can be tracked at the UPS website.
* If the tracking number includes only numbers, (no letters) then it is a FedEx shipment and can be tracked at the Fedex website
What if my freight arrived damaged?
Please inspect all packages upon receipt. If a "UPS shipped item" arrives damaged, contact us immediately at 877-POOLCTR. We will contact UPS, and a representative will come to you to inspect the package. We will then send a driver to pick up the damaged item(s) and return them to us for replacement or credit. We cannot re-ship another item until the damaged item is inspected by UPS, or, unless you place another order and wait for the results of the first "damaged in transit" inspection.
If the item is Truck Line shipped, (pools, heaters, large filters, slides) you must note and indicate on the delivery receipt that the item is being received as damaged, or refuse the delivery. If you sign for a Truck-Line shipped item as "Received in Good Condition" and it was in fact damaged, there is no recourse with the shipper, and thus no recourse with us.
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